
Senior Account Manager
7 days ago
About Learnifier
We help organizations create, share, and manage knowledge in a seamless and engaging way. Our Learning Management System is trusted by thousands of users globally, empowering businesses to enhance training, collaboration, and performance.
We're guided by core values — Live, Learn, Lead — and we're building a culture where continuous learning and innovation thrive.
In this role, you'll join a well-established SaaS company with a strong track record, where your expertise and ideas will make a real difference for both our customers and our organization.
Your Responsibilities:
- Play a key part in ensuring that Learnifier's customers achieve exceptional value from our Learning Management System.
- Own and drive strategies to improve customer retention, reduce churn, and maximize customer lifetime value.
- Analyze customer data to identify opportunities for growth and proactively address challenges, ensuring customer success at every stage of the journey.
- Collaborate with internal teams, including Sales, Product, and Leadership, to align customer needs with business goals.
- Use CRM tools (e.g., HubSpot, Startdeliver) and other analytics platforms to monitor customer health, track progress, and report on key metrics.
- Provide feedback and insights to the Product team to inform ongoing improvements and innovation.
- Champion a customer-first mindset and foster a culture of continuous learning and collaboration within the team.
Requirements:
- A proven track record: At least 3 years of experience in a Customer Success or Key Account Manager role, preferably within the SaaS or software industry.
- Strategic mindset: You have a results-oriented approach and hands-on experience in developing strategies to retain customers and drive business growth.
- Enterprise experience: Proven ability to manage relationships with large, complex customers, navigating their organizational structures, and delivering impactful results.
- Customer retention expertise: Demonstrated success in reducing churn, improving retention metrics, and delivering measurable customer outcomes.
- Tech-savvy: Familiarity with CRM tools (e.g., HubSpot, Startdeliver) and the ability to use data to guide decisions.
- Exceptional communicator: Strong verbal and written communication skills in both Swedish and English, with the ability to convey complex ideas clearly and effectively.
- Cross-functional problem-solver: You excel at working collaboratively to identify and implement solutions that meet customer and business needs.
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