
Critical Event Coordinator
21 hours ago
Job Description
At King, we're committed to delivering exceptional gaming experiences to our millions of active monthly users. As a Critical Event Coordinator, you will play a vital role in ensuring that our services and games operate smoothly and efficiently.
You will work collaboratively with cross-functional teams to detect, analyze, and resolve complex incidents that impact our players and services. Your expertise in technical operations and analytical skills will enable you to identify root causes and develop effective solutions to prevent similar incidents from occurring in the future.
Key Responsibilities
- Coordinate the response to critical incidents, working closely with internal stakeholders and external partners as needed.
- Analyze incident data to identify trends and areas for improvement.
- Develop and implement process improvements to reduce the likelihood and impact of future incidents.
- Collaborate with development teams to ensure seamless integration of new features and technologies.
Requirements
- 2+ years of experience in technical operations, incident management, or a related field.
- Strong analytical and problem-solving skills, with the ability to communicate complex ideas effectively.
- Excellent collaboration and interpersonal skills, with the ability to build strong relationships with cross-functional teams.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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