Customer Service Advocate

4 days ago


Stockholm, Stockholm, Sweden SAVR - Stockholm Full time
Company Overview
S AVR - Stockholm is a dynamic and innovative company that values exceptional customer service. Our mission is to provide a seamless and supportive experience for our clients, empowering them to achieve their goals.

Job Description
We are seeking an experienced Customer Experience Specialist to join our team. As a key player in our organization, you will be responsible for providing insightful product knowledge, engaging with customers, and resolving queries in a timely and professional manner. Your primary objective will be to embody the voice of our brand, elevate the customer experience, and ensure a seamless journey from start to finish.

Key Responsibilities:
  1. Become a product expert, enabling effective assistance to customers.
  2. Conduct simple analyses to understand customer questions, proactively addressing issues, and enhancing the overall customer experience.
  3. Engage with customers through live chat, email, and phone, ensuring each customer feels heard, valued, and supported.
  4. Collaborate with other team members within CX and external partners to resolve queries, share insights, and build a stronger, customer-focused environment.

Required Skills and Qualifications:
  • A proactive approach and keen eye for detail.
  • Previous experience in a customer-centric environment.
  • The ability to navigate both quiet and stormy situations.
  • Independence and teamwork, recognizing the balance between both leads to better results.
  • Skilled communicator and problem solver.
  • Genuine love for engaging with people.
  • Curious and passionate about the world of finance and investing.
  • Fluency in Swedish (spoken and written).

Benefits:
  • Ownership of work and appreciation for expertise.
  • Plenty of opportunities for growth.
  • Employee stock options.
  • Competitive salary reflecting skills and experience.
  • A well-equipped array of work tools and mobile phone choice.
  • Generous health-care benefits (4 000 SEK annually).
  • Health-, injury- and life insurance.
  • Paid parental leave for work-life balance.
  • 30 days of vacation.


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