
Head of iGaming Operations
4 days ago
At EveryMatrix, we're committed to creating a supportive and inclusive workplace where you can thrive both personally and professionally.
We're a leading provider of B2B SaaS solutions for the iGaming industry, empowering operators to deliver exceptional player experiences while ensuring compliance with regulatory requirements.
Our team is passionate about innovation and teamwork, and we're always looking for talented individuals to join us on this exciting journey.
The role you'll be applying for involves leading our Gaming Managed Services team, which provides a 360-degree service for B2B clients seeking to outsource their gaming operations.
As Director of Managed Gaming Solutions, you'll be responsible for driving growth, profitability, and customer satisfaction, working closely with clients to understand their needs and preferences.
Your Responsibilities
- Closely work with Clients to ensure optimal growth in client revenues;
- Directly contribute to the profitability of the department;
- Manage personnel within the division (organizing internal team structures and coordinating with subordinate team leaders and HR in assuring optimal staffing);
- Build on the existing strategy and the vision of Gaming Managed Services. Use all relevant sources of information to ensure effective decision making and to guide and deliver effective customer interaction;
- Evaluate the success of the department;
- Follow up with company policies and ensure they are correctly implemented within the team;
- Where necessary, challenge current performance levels;
- Develop and implement operational policies;
- Make informed decisions determining appropriate mitigation actions for any risk identified;
- Keep abreast of competitor programs and provide insights on this to the team.
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