
Gaming Services Manager
1 day ago
EveryMatrix is a leading provider of B2B SaaS solutions for the iGaming industry. Our mission is to empower operators to deliver exceptional player experiences while ensuring compliance with regulatory requirements. We strive to be a trusted partner in the industry, known for our innovative solutions and commitment to excellence.
Our team is passionate about innovation and teamwork, and we're always looking for talented individuals to join us on this exciting journey.
The role you'll be applying for involves leading our Gaming Managed Services team, which provides a 360-degree service for B2B clients seeking to outsource their gaming operations. As Head of iGaming Operations, you'll be responsible for driving growth, profitability, and customer satisfaction.
Your Responsibilities
- Contribute to the profitability of the department by developing and executing strategies that drive revenue growth and reduce costs.
- Work closely with clients to understand their needs and preferences, ensuring optimal growth in client revenues.
- Manage personnel within the division, organizing internal team structures and coordinating with subordinate team leaders and HR to ensure optimal staffing.
- Build on the existing strategy and vision of Gaming Managed Services, using all relevant sources of information to guide effective decision-making.
- Implement strategic plans, execute, measure, and optimize customer lifecycle programs that leverage customer behavior.
- Ensure team growth and motivation, setting business goals and evaluating success.
- Foster collaboration with various product teams, providing operational insights and developing policies that drive business performance.
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