
Gaming Operations Specialist
19 hours ago
We are seeking an experienced Engagement Program Manager to join our team at Electronic Arts (EA).
This role is responsible for facilitating successful launches and live operations of our game titles and services, as well as communicating, planning, reporting, and tracking partner requests.
Key Responsibilities:
- Coordinate with domain owners and project managers to ensure seamless launches and live operations of game titles and services.
- Understand the business impact of partner and PI&E choices related to online infrastructure, product, and services, and assist in troubleshooting technical issues.
- Manage partner requests by bringing opportunities and partner requests to PI&E following established intake and triage processes.
- Align partner needs with PI&E product and services by gathering and distributing customer feedback to the PI&E product and services team.
- Educate partners on PI&E products and services, representing PI&E to partners, and regularly updating and reviewing PI&E Hosting Guidelines and other documentation.
Requirements:
- A Bachelor's degree in Computer Science or a comparable technical field, or equivalent experience.
- At least 5 years of technical program/project management experience, with expertise in infrastructure and cloud deployments, migrations, and upgrades.
- Experience managing projects with geographically distributed and culturally diverse work-groups.
- Familiarity with documentation and work tracking tools like JIRA, Monday.com, Service Now, Confluence, GitLab, Sharepoint, and G-Suite tools.
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