Digital Gaming Infrastructure Manager

20 hours ago


Stockholm, Stockholm, Sweden Electronic Arts (EA) Full time
Job Description

We are Electronic Arts (EA), a leading global video game developer and publisher.

The Engagement Program Manager role is crucial in facilitating successful launches and live operations of our game titles and services. This includes communicating, planning, reporting, and tracking partner requests for EA studios in Europe, including Codemasters and Criterion, as well as the EA Sports App.

Key Responsibilities:

  • Ensure seamless launches and live operations of game titles and services by coordinating with domain owners and project managers to outline tasks required for launches.
  • Understand the business impact of partner and PI&E choices related to online infrastructure, product, and services, and assist in troubleshooting technical issues.
  • Manage partner requests by bringing opportunities and partner requests to PI&E following established intake and triage processes.
  • Align partner needs with PI&E product and services by gathering and distributing customer feedback to the PI&E product and services team.
  • Educate partners on PI&E products and services, representing PI&E to partners, and regularly updating and reviewing PI&E Hosting Guidelines and other documentation.

Requirements:

  • A Bachelor's degree in Computer Science or a comparable technical field, or equivalent experience.
  • At least 5 years of technical program/project management experience, with expertise in infrastructure and cloud deployments, migrations, and upgrades.
  • Experience managing projects with geographically distributed and culturally diverse work-groups.
  • Familiarity with documentation and work tracking tools like JIRA, Monday.com, Service Now, Confluence, GitLab, Sharepoint, and G-Suite tools.

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