Customer Care Agent

1 week ago

Göteborg, Sweden Skill Rekrytering & Bemanning AB Full time

Nothing beats being part of positive change. They’re on a truly exciting journey, working together in a fast-paced global environment to break new ground in almost every aspect of their operations.

What you will do:As a Customer Care Specialist your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future consumers across the shopping and ownership journey. As a brand ambassador your customer-facing role is crucial in supporting our mission to improve the society we live in and bring our brand promise to life. You will get the opportunity to get insights and learn so much both about the consumers and the products which could be highly valuable if you like to build a future career within the company.

In this role you will communicate with consumers based on their needs via phone, email, chat and social media to understand their inquiry/issue and communicate a viable solution with a high service level. You will also coordinate towing and roadside services for car owners having breakdown. Another part is also to manage lead generation, delegation and follow-up of leads to ensure that they are being utilized effectively. It is important to prioritize and escalate our customers' feedback and feature requests to the relevant internal teams. Your role includes to continuously and actively identify, propose and drive activities with stakeholders within and outside Customer Care to further improve quality and efficiency in our processes.

Do you fit the profile?Do you recognize yourself in having a genuine interest in providing excellent customer service and is motivated by working in a fast-paced, dynamic team facing challenges in an optimistic way and learn new things? Then this could be the right opportunity for you.

We value previous experience within customer care operations and/or customer service from sales-oriented brands. We believe that you know how to work with CRM systems and are proficient with use of technology and software. You have excellent oral and written communication skills in Swedish and English.

In this role you will need to have the ability to work also evening hours, weekends and holidays, we are available for our consumers when they need us.

You are humble and respectful of others, a curious listener, eager to support and find the best possible solution for every unique consumer. You are truly customer focused and dedicated to exceeding expectations and come up with new innovative solutions when needed. You have an interest to learn and to be able to understand and clearly convey brand, business and technical concepts in a simple way. You prefer working in a collaboratively environment showing strong communication skills. Passion for people is a must.

  • ?Customer Care Agent – Göteborg?

    2 weeks ago

    Göteborg, Sweden Sway Sourcing Sweden AB Full time

    Om rollen Som Customer Care Agent är du en nyckelspelare i kundresan och ser till att varje kund får den bästa möjliga upplevelsen. Du kommer att: Kommunicera med kunder via telefon, mejl, chatt och sociala medier Hjälpa kunder med frågor om produkter, tjänster och support Koordinera assistans vid vägservice och bogsering Hantera och följa upp...

  • Customer Care Agent | Göteborg

    2 weeks ago

    Göteborg, Sweden Manpower Full time

    Plats: Lindholmen, Göteborg Uppdrag: Konsultuppdrag från 2025-03-03 till 2025-06-29 Omfattning: Heltid (100%) Arbetstider: Arbetstiderna förläggs i skift mellan Mån-Fre 07:00 - 19:00, Lör-Sön 08:00 - 19:00. Om jobbet som Customer Care Agent I denna roll blir du en del av ett härligt gäng kundtjänstmedarbetare. Din roll innebär att agera...

  • Customer Care Agent

    2 weeks ago

    Göteborg, Sweden Incluso AB Full time

    We are looking for a Customer Care Specialist (Swedish and English speaking ) for a global automotive company in Gothenburg, Start ASAP, 4 months contract to begin with. What you will do: As a Customer Care Specialist your responsibility is to consistently deliver an outstanding, personal customer experience addressing the needs of current and future...

  • German-speaking customer relations agent to Signmax

    2 weeks ago

    Göteborg, Sweden KFX HR-partner Skandinavien AB Full time

    About the position Do you have experience in building and maintaining strong customer relationships? Are you a service-oriented person who enjoys communicating with customers by phone, email, and social media? Then apply for the position of Customer Relations Agent at Signmax! About Signmax Signmax is a global e-commerce company certified by Great Place...

  • Customer Experience Agent

    5 days ago

    Göteborg, Sweden Lets Deal AB Full time

    Är du en positiv person med hög social kompetens som brinner för att ge service i världsklass? Då kanske detta är något för dig! Vi söker nu vår nästa stjärna till vår Kundtjänst i Göteborg. Vi erbjuder en stimulerande och bred roll där du ges möjlighet att utvecklas i en prestigelös atmosfär. Vi ser att du är relationsskapande i ditt...

  • Customer Service Agent to Lindex

    2 weeks ago

    Göteborg, Sweden AB Lindex Full time

    Is service your thing? Great! Do you have previous work experience within the service area and customer communication? We are now looking for a new member for our Customer Service Team at our head office, located in the heart of Gothenburg (in the Central Station)! Your role in our team. As Customer Service Agent, you are part of the team within Lindex...

  • Swedish-speaking Consumer Relations Agent

    2 weeks ago

    Göteborg, Sweden Perido AB Full time

    Are you fluent in Swedish and English? Do you want to become part of a well-known company in the automotive industry and take your service skills to the next level? As a Consumer Relations Agent with our client, you’ll have the opportunity to work in an international environment where every day brings new challenges and opportunities! About the...

  • Customer Success Manager

    2 weeks ago

    Göteborg, Sweden Precisely AB Full time

    Precisely is a SaaS company operating in the legal technology space, offering a simple solution to a complex issue – contracts. By creating a single solution for all contract-related matters, we strive towards a future with less administration and more time for business. Our Customer Success team plays a pivotal role in ensuring our users maximize the...

  • Logistics Specialist III

    3 weeks ago

    Göteborg, Sweden Nouryon Functional Chemicals AB Full time

    At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future. We are looking for team members who bring ideas forward, champion others and work together to do better. Does that...

  • Senior Solution Architect Webdoc SE

    2 days ago

    Göteborg, Sweden Carasent Full time

    About the position We need an experienced solution architect who can lead the way forward in bringing our product to the next level. We have a great product (Webdoc) with many happy customers (800), a great support organization (free support for all customers), a great product management team (lots of hands-on experience and domain knowledge), and a great...

  • Logistic Coordinator

    3 weeks ago

    Göteborg, Sweden SAAB AB Full time

    Your role As a Logistics Coordinator, you will be responsible for managing and coordinating the movement of goods and material between our sites and to/from our customer. You will ensure compliance with all relevant regulations and work closely with various stakeholders to facilitate a smooth and efficient logistics operations. Your key activities may...

  • Technical Product Manager

    3 weeks ago

    Göteborg, Sweden Mölnlycke Health Care AB Full time

    Help us make breakthrough innovations in healthcare If you’re ready to have an impact in a career that makes a difference, Mölnlycke could be your next step. You’ll be helping to equip medical professionals around the world with solutions to improve outcomes for patients. And you’ll be developing yourself in a global environment with an inspirational...

  • Category Manager

    5 days ago

    Göteborg, Sweden Beiersdorf AB Full time

    At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin and Hansaplast. In this role, you will be the go-to expert for your categories. You will collaborate closely with...

  • Supplier Quality Engineer

    5 days ago

    Göteborg, Sweden Valueone AB Full time

    ValueOne is looking for a Supplier Quality Engineer (SQE) with a background from the manufacturing industry for a consultant assignment at a manufacturing company in Gothenburg. The assignment must be filled as soon as possible and last for about six months. ValueOne are specialists in supply chain management, purchasing, and logistics. We offer our...

  • Animal Technician to AZ in Gothenburg

    22 hours ago

    Göteborg, Sweden Tng Group AB Full time

    We are looking for 2 motivated Animal Technicians to join AstraZeneca in Gothenburg! Are you passionate about animal care and contributing to innovative scientific research? The Animal Science and Technologies (AST) is a global department that delivers in vivo studies, animal care, and welfare that is compliant to internal standards and external...

  • Senior Lecturer in infectious diseases combined

    5 days ago

    Göteborg, Sweden Göteborgs Universitet Full time

    Senior Lecturer in infectious diseases combined with employment as Specialist Physician/Senior Consultant Physician Reference number PAR 2025/65 The University of Gothenburg tackles society’s challenges with diverse knowledge. 56 000 students and 6 600 employees make the university a large and inspiring place to work and study. Strong research and...

  • Senior Backend Developer

    2 days ago

    Göteborg, Sweden Explipro Group AB Full time

    We are partnering with one of the major Swedish automotive customers to offer a "Try & Hire" program. This means you'll start as a consultant, employed by Explipro for the first time period, with the potential to transition to a permanent role directly with the customer. About the role The customer is currently seeking a Senior Java developer (7+ years)...

  • Senior Learning Technologies Consultant, Gothenburg

    3 weeks ago

    Göteborg, Sweden TN Sweden Full time

    Social network you want to login/join with: Senior Learning Technologies Consultant, Gothenburg Client: Oracle Location: Gothenburg, Sweden Job Category: Other EU work permit required: Yes Job Reference: 72377dd48f28 Job Views: 47 Posted: 22.01.2025 Expiry Date: 08.03.2025 Job Description: At Oracle Health, we put humans at the heart of...

  • Strategic Buyer in Gothenburg

    5 days ago

    Göteborg, Sweden Valueone AB Full time

    ValueOne is looking for strategic purchasers for consultant assignments within the automotive industry in Gothenburg. Are you an experienced procurement professional with strong negotiation and contract management skills and available in a short notice you could be the star we are looking for. ValueOne are specialists in supply chain management, purchasing...

  • Accounting Administrator Accounts Receivable to our global client

    3 weeks ago

    Göteborg, Sweden NA Full time

    We are looking for a someone to join our team for the position of Accounting Administrator Accounts Receivable for a 6 month temporary contract. About the role The person in this position will be work within our client´s Accounts Receivable team based in Gothenburg managing customer ledgers for all Nordic and Baltic countries working with their new SAP...