Customer Success Manager

3 days ago

Göteborg, Sweden Precisely AB Full time

Precisely is a SaaS company operating in the legal technology space, offering a simple solution to a complex issue – contracts. By creating a single solution for all contract-related matters, we strive towards a future with less administration and more time for business.

Our Customer Success team plays a pivotal role in ensuring our users maximize the value of our platform. From seamless onboarding to fostering long-term partnerships, we’re dedicated to helping our customers achieve success. To continue strengthening our small but impactful team, we’re looking for a new Customer Success Manager to help deliver exceptional value to our customers.We’re looking for a Customer Success Manager to join our team—someone passionate about collaborating with customers, guiding them strategically toward their goals, and fostering strong, meaningful partnerships.

Important

- Application Deadline: 2025-02-28
- Interview Start: We will have ongoing interviews.
- Salary Range:This role offers a salary range of 38.000 - 42.000 SEK
- Assessment: After you apply, you will receive a link to complete an assessment test with Lemonaid.

Check out our career page for more on our hiring process and FAQs.

What we are looking for in our next Customer Success Manager

First and foremost, we are looking for someone who truly enjoys being the go-to person for customers. You’ll be joining a small team, which means big autonomy and plenty of opportunities to shape how we do Customer Success. You’ll have direct impact on customer retention and revenue growth as well as the freedom to drive creative initiatives that help improve our customers’ experiences.

What you will do

- Meet with customers regularly—both new and existing—to align on goals, identify opportunities for upselling, and prevent churn.
- Onboard new customers from start to finish, setting up best practices and sharing technical know-how for maximum platform adoption.
- Provide frontline support when necessary, jumping on chats and calls to resolve pressing issues or assist with product-related questions.
- Collaborate with Sales on deals that need the extra voice of a Customer Success Manager to highlight product value and seal the deal.
- Work closely with Product to share feedback and user insights that can help shape our roadmap and product improvements.
- Organize internal meetings to align on customer health, weekly goals, and strategic initiatives within the CS team (including churn savings and upsell opportunities).

What we’d like you to have

- Experience in a customer-focused or customer success role.
- Fluency in English (additional languages like Swedish, French, German, Spanish, or Finnish are a bonus).
- Strong relationship-building skills—whether it’s supporting a customer in crisis or planning a strategic initiative for a key account.
- Curiosity & Learnability: We’re a dynamic scale-up, so being open to learning new tools, processes, and best practices is essential.
- Organizational & Planning chops to manage multiple customer timelines, escalations, and internal syncs without dropping the ball.

Nice-to-have (but not required)

- Legal understanding, especially within contract management workflows.
- Past ownership of a customer segment, product implementation, or relevant project that showcases your initiative.
- B2B SaaS exposure - especially if you have prior experience in legal tech or contract management.

What we offer

- Full-time role based in Gothenburg (preferred). We offer a remote friendly culture, so you can combine working from home with working from our Gothenburg office.
- 30 days vacation to rest and recharge.
- A small, close-knit team environment where your voice matters, and new ideas are encouraged.
- The chance to grow into more strategic or technical responsibilities—like system ownership, specialized onboarding, or CS operations.
- The satisfaction of making a real difference in how customers interact with and benefit from our product.

We put people first at Precisely

Here, you’ll have an opportunity to be yourself in an inclusive and open-minded environment where people genuinely care about each other. You’ll receive a high amount of autonomy, opportunities to develop, and every chance to leave your mark.

We embody our values in everything we do:

- Strive for Development: We love curiosity, personal growth, and continuous learning.
- Strength in Diversity: We welcome people from all backgrounds and value everyone’s unique perspective.
- Trust in Data: We take a long-term view and let evidence guide our decisions.
- Be Curious: We constantly challenge the status quo and aren’t afraid to step out of our comfort zone.
- Allow for Creativity: We believe creativity fuels progress and innovation.

How We Hire

We care about crafting an inclusive and fair hiring process with minimal bias. We’re a bit nerdy about it, actually. We want you to feel at ease every step of the way, so we outline our process on our careers page for complete transparency.

Precisely is an equal opportunity employer. All employment decisions are made without regard to race, colour, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital or family status, or any other characteristic protected by law. Precisely also provides workplace accommodations for qualified individuals with disabilities.

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