Line and Operations Manager
1 week ago
We are seeking a highly motivated and experienced Line and Operations Manager to join our EMEA team. This role encompasses management of a team which works with advanced IT troubleshooting for products in Crew and Network Operations management portfolio. The team also has strong knowledge of operations in aviation industry. Service Managers and systems experts are 2 major roles in this teams' scope of work. This management role will be pivotal in overseeing initially the planning products with eventual scope extension to Day of Operations products for our customers and is based in our EMEA office. The line and operations management may include overseeing resource sand customers in other regions too, likely in APAC region. The ideal candidate will possess a strong background in FlightOps products and demonstrate a proactive, customer-focused approach in a fast-paced and evolving environment.
For more than 80 years, Jeppesen, a Boeing Company, has made it possible for pilots and their passengers to safely and efficiently reach their destinations. We are the world’s leading provider of aeronautical data and operational support, combining our company’s enduring spirit of innovation with a legacy of leadership in aviation to deliver 21st century navigation and optimization solutions.
Line and Operations Manager
Responsibilities:
We are seeking a highly motivated and experienced Line and Operations Manager to join our EMEA team. This role encompasses management of a team which works with advanced IT troubleshooting for products in Crew and Network Operations management portfolio. The team also has strong knowledge of operations in aviation industry. Service Managers and systems experts are 2 major roles in this teams’ scope of work. This management role will be pivotal in overseeing initially the planning products with eventual scope extension to Day of Operations products for our customers and is based in our EMEA office. The line and operations management may include overseeing resource sand customers in other regions too, likely in APAC region. The ideal candidate will possess a strong background in FlightOps products and demonstrate a proactive, customer-focused approach in a fast-paced and evolving environment.
Key Responsibilities:
- Lead and manage the EMEA team of Service Managers and systems experts, ensuring high levels of performance and customer satisfaction. Service managers and System Experts work with advanced IT troubleshooting for products included in Crew and Network Operations management portfolio. The responsibility may extend to other regions such as APAC.
- Oversee the planning products for EMEA customers, ensuring timely and effective delivery of services. This scope may extend to include the Day of Operations products.
- Collaborate with local and global management teams to align strategies and share best practices.
- Act as a key point of contact for escalations, participating in the 24x7 management support roster to address escalations in critical issues as they arise.
- Foster a culture of continuous improvement, encouraging team members to identify and implement process enhancements.
- Maintain a proactive mindset, anticipating customer needs and addressing challenges with a "can do" mentality.
- Develop and implement training programs to enhance team skills and knowledge, particularly in FlightOps products.
- Monitor and report on team performance metrics, providing insights and recommendations for improvement.
Basic Qualifications:
- Extensive experience working in IT within a global context
- Excellent leadership and team management skills could be achieved by roles such as line manager, product owner, scrum master and similar.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively across diverse teams.
- Strong analytical and problem-solving abilities, with a focus on customer satisfaction.
- Ability to thrive in a challenging and changing environment, demonstrating resilience and adaptability.
- Bachelor's degree in IT/ Aviation/ Business Administration, or a related field; Advanced degree preferred.
Preferred Qualifications (Experience/Education/Skills):
- 8 or more years of experience in IT or/and aviation
- Strong knowledge of FlightOps products and their application in a customer service context.
- Experience in operations management, preferably within the IT and/or aviation industry.
- Line management
- Track record of building high-performing teams
- Advanced degree/Masters program
This position is hybrid. This means that the selected candidate will be required to perform some work onsite (3 days a week). This is at the hiring team's discretion and could potentially change in the future.
Join us if you want to:
- Be a part of something big, challenging and meaningful
- Additional days off for Christmas break (December 24th-January 1st)
- Employee recognition program (Boeing PridePoints)
- Private Medical Insurance (Skandia)
- Pension Plan (Defined Contribution Plan)
Please apply by sending your CV in English.
Posting expiration date: 31 January 2025
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