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Head of Hospitality Experience
21 hours ago
Join our Team
About This Opportunity
Ericsson's Real Estate (RE) team enhances workplace wellbeing, creativity, and productivity. Global Workplace Operations (GWO) delivers workplace services globally, focusing on strategy and experience.
The Head of Hospitality Experience will inspire, lead, and manage the IFM Supply partner in delivering a great workplace experience and champion the functionality of workplace services. They will have a key role in coordinating internal stakeholders to deliver employees' experience in the workplace. Embracing and championing the value of high-level visual communication on all RE & Ericsson digital platforms is key to elevating and sharing standards, events, and opportunities. A passion for networking, building relationships, and cross-functional collaboration is key to the unit's success.
This role is crucial for delivering top-tier service and creating curated experiences for employees, managers, and C-level executives. The successful candidate will be responsible for the strategic planning, orchestration, and flawless execution of high-impact experiences and events. They will also lead process improvement efforts, analyze impact, and ensure the Ericsson brand is consistently upheld at every touchpoint.
What You Will Do
- Create a good experience for visitors, customers, and employees so that they want to return daily.
- Be an inspiring leader and lead by example. Set, manage, and achieve targets with a direct impact on multiple departments.
- Work with the GWO Sweden team and supply partners to build and deliver best-in-class user experiences in the workplace.
- Collaborate with internal stakeholders and partners to become the center of expertise for hospitality experience.
- Develop initiatives designed to create connections between occupants and share information regarding local attractions, events, and news.
- Continuously evaluate and identify innovative ways to enhance service delivery to maximize the employee experience.
- Assist in the development and execution of activities to increase employee engagement in the workplace and the wider community.
- Serve as the primary point of contact for executives and their teams, delivering a great experience in Sweden. Build and sustain deep relationships with global C-level leaders.
- Define and track KPIs to measure the success and impact of activities and engagements. Analyze data and feedback to continuously improve customer experience.
- Take accountability for the food and beverage services in Sweden.
Skills You Bring
- 5+ years' experience in enhancing customer service in a workplace, 5* hotel, high-end airline, or similar environment.
- Very Good customer service, coordination, communication, digital media, and Real Estate/Workplace industry knowledge.
- Business proficiency in English.
- A drive and strong interest in creating great experiences.
- Demonstrate improved workplace results and manage stakeholder expectations.
- Be structured and organized.
- Ability to influence and manage internal partners and colleagues to deliver role objectives.
- Exhibit Change & Improvement Management Skills.
- Strong communication and collaboration skills across multiple teams and leadership levels.
- Experience of creating and managing digital content.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. Learn more.
Primary country and city: Sweden || Stockholm
Primary Recruiter: Anitha Pulluru
Hiring Manager: Staffan André
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