Senior Customer Success Manager

2 weeks ago

Uppsala, Uppsala, Sweden Kaisa Technologies AB Full time
Role descriptionSummary

Job Title: Senior Customer Success Manager

Department: Commercial/Customer Success

Reports to: The Senior Customer Success Manager will report to the Customer Success Director

Location: Paris or London

Join our global team in designing and automating personalised customer experiences at scale. At Kaisa, we understand that our greatest asset is our talented and diverse team. We believe in creating an environment that fosters personal growth, professional development, and overall well-being. Regardless of where you are in the world, our commitment to your success and happiness remains unwavering.

Job Overview

The Senior Customer Success Manager will be responsible for maximising net retention and expansion on a portfolio of strategic Kaisa customers by increasing the adoption of the Kaisa product suite via the delivery of the Customer Success Programme.

Responsibilities and Duties
  • Net Revenue Retention (NRR) for a portfolio of existing strategic Kaisa customers
  • Delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite
  • Maximising the value and business impact of Kaisa by establishing customer goals, pain points and KPI's and working with them to continuously optimise these
  • Building and developing strong customer relationships, educating stakeholders on the Kaisa value proposition across multiple business units and markets
  • Building, maintaining and executing on customer account plans and growth plans to maximise upsell and cross-sell opportunities
  • Actively uncovering customer health risks and executing on risk mitigation plans to minimise revenue churn
  • Kaisa product expert, delivering ongoing Kaisa product training to a wide range of customer stakeholders
  • Proactive ownership of internal CS processes to help maximise the effectiveness and efficiency of the customer success programme across the team
  • Acting as internal Voice Of The Customer and providing feedback to Product teams, becoming an expert on product usage and vision
  • You will also collaborate directly with Projects Managers, Pre Sales Consultants, Support, Sales and Marketing teams
Skills requirements
  • 7+ years experience in Enterprise SaaS Customer Success or related field with a proven track record of customer relationship management
  • Proven track record of commercial ownership and very experienced in working strategically to achieve customer retention and revenue growth over time
  • Very experienced working with large businesses and brands with complex organisations
  • Strong emotional intelligence and is able to use the information available to influence decision makers
  • Very experienced in a multi-tasking environment and can adjust priorities on-the-fly.
  • Very strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness (i.e. escalation management)
  • Very strong written and verbal communication skills and in person and virtual presentation skills. C-level experience essential
  • Willing team player and demonstrates team leadership skills
  • Experience delivering product training and/or product demonstrations essential
  • Very strong time management and project management skills
  • Evidence of an understanding of API integrations, front end web technologies (Javascript/CSS) and customer ecosystems highly valued
  • Evidence of understanding of Customer Experience (CX) technologies highly valued
  • Fluent English is essential and other language skills are highly valued
  • Understanding of the marketplace/classifieds industry not essential but highly valued
  • Understanding of the Automotive and/or Real Estate industry not essential but highly valued
Company Culture and BenefitsBenefits:
  • Opportunity to work with a talented and passionate team in a fast-growing company.
  • Be a part of a company that values innovation, collaboration, and customer success.

Across all countries (Sweden, UK, France), there are similar benefits such as:

  • Country-specific health and family insurance
  • Country-specific retirement contribution
  • Sporting & wellness opportunities
  • Learning through the Kaisa Academy
  • Flexible and remote work to suit your personal working style
  • Regular team events in France, Sweden and the UK
  • True professional & personal life balance giving you peace of mind that you can both work and relax without sacrificing one or the other
  • A solid team environment
#J-18808-Ljbffr

  • Senior Customer Success Manager

    4 weeks ago

    Uppsala, Uppsala, Sweden TN Sweden Full time

    Social network you want to login/join with:Senior Customer Success Manager, UppsalaClient: FreespeeLocation: Uppsala, SwedenJob Category: OtherEU work permit required: YesJob Reference:Job Views:3Posted:28.03.2025Expiry Date:12.05.2025Job Description:SummaryJob Title: Senior Customer Success ManagerDepartment: Commercial/Customer SuccessReports to: The...

  • Customer Success Strategist

    2 weeks ago

    Uppsala, Uppsala, Sweden Kaisa Technologies AB Full time

    Job OverviewThe Senior Customer Success Manager will be responsible for driving net revenue retention and expansion on a portfolio of strategic customers by delivering the Customer Success Programme. This programme aims to increase adoption of the Kaisa product suite, maximise customer value, and ensure ongoing adoption.This role requires strong customer...

  • Strategic Customer Success Professional

    2 weeks ago

    Uppsala, Uppsala, Sweden TN Sweden Full time

    The Senior Customer Success Manager will play a critical role in driving net retention and expansion for a portfolio of strategic customers. This involves delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite.You will work closely with internal teams such as Sales, Marketing,...

  • Multilingual Customer Success Manager

    2 weeks ago

    Uppsala, Uppsala, Sweden TN Sweden Full time

    Join Kaisa, a pioneering company that creates innovative customer experiences through its global team's expertise and dedication. Our mission is to empower businesses and their customers by designing personalized solutions that drive success.Team OverviewWe're a diverse group of professionals who thrive in a fast-paced, dynamic environment. Our team's...

  • Senior Customer Engagement Manager

    1 week ago

    Uppsala, Uppsala, Sweden TN Sweden Full time

    The role of Senior Manager, Customer Engagement Technologies is to oversee the development, implementation, and maintenance of our Customer and MarTech Platforms and other customer engagement technology and digital applications and services that support best-of-breed Digital Initiatives and Marketing Automation for our marketing and business partners...

  • Senior Manager of Customer Retention and Growth

    2 weeks ago

    Uppsala, Uppsala, Sweden TN Sweden Full time

    As a Strategic Customer Success Professional, you will be responsible for designing and implementing programmes to drive net retention and expansion for a portfolio of strategic customers. This involves delivering the Kaisa Customer Success Programme to key customer stakeholders and ensuring the ongoing adoption of the Kaisa product suite.You will work...

  • Senior Operations Manager

    4 days ago

    Uppsala, Uppsala, Sweden Q-Med AB Full time

    As a Senior Operations Manager at Q-Med AB, you will be responsible for leading and managing our operations functions, including project management, process improvement, and team leadership.About Our CompanyWe are a dynamic and innovative company, dedicated to delivering high-quality products and services that meet the needs of our customers. Our mission is...

  • Business Growth Manager

    2 weeks ago

    Uppsala, Uppsala, Sweden Kaisa Technologies AB Full time

    Job RequirementsWe are seeking an experienced Senior Customer Success Manager to join our team. The ideal candidate will have a proven track record in Enterprise SaaS Customer Success or related fields and experience working strategically to achieve customer retention and revenue growth.Key Skills and Qualifications7+ years experience in Enterprise SaaS...

  • Senior Client Advisor

    2 weeks ago

    Uppsala, Uppsala, Sweden Kaisa Technologies AB Full time

    Company OverviewKaisa Technologies AB is a fast-growing company that values innovation, collaboration, and customer success. We are looking for a skilled professional to join our team as a Senior Customer Success Manager.Job DescriptionThis role is focused on driving net revenue retention and expansion on a portfolio of strategic customers. The ideal...

  • Senior Manager

    3 weeks ago

    Uppsala, Uppsala, Sweden Cytiva Full time

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique...

  • Customer Success and Technical Support Specialist

    2 weeks ago

    Uppsala, Uppsala, Sweden Kaisa Technologies AB Full time

    At Kaisa Technologies AB, we build software that revolutionizes customer engagement. Our cutting-edge platform optimizes experiences, workflows, and success.We believe in a culture of innovation, ownership, and collaboration. It's where you can grow personally and professionally.We're passionate about solving real-world challenges and making an impact. If...

  • Senior Investment Manager

    1 week ago

    Uppsala, Uppsala, Sweden Galderma Pharma S.A Full time

    Job DescriptionWe are seeking a highly skilled Senior Investment Manager to join our team at Galderma Pharma S.A. As a Senior Investment Manager, you will play a key role in managing various types of investment programs and projects to support the commercial production of medical devices and pharmaceutical products.Key ResponsibilitiesManage capital...

  • Customer Success Manager till växande Spend By Exitia

    3 weeks ago

    Uppsala, Uppsala, Sweden Academic Work Full time

    För dig som trivs med att arbeta kundfokuserat och som har ett stort engagemang finns nu chansen att arbeta i en roll där du får hög grad av frihet och ansvar över din egen vardag. Det har öppnats upp en möjlighet för dig som vill vara med på en unik utvecklingsresa tillsammans med Spend By Exitia som under senaste tiden upplevt en stark tillväxt...

  • Senior Manager

    2 weeks ago

    Uppsala, Uppsala, Sweden Etraveli Group Full time

    Who we areEtraveli Group is the globally leading company for tech solutions and fulfillment capabilities for online sales of flights. We are here to solve complexity, by connecting millions of flights and travelers across the globe. We hold consumer online travel agency brands like Mytrip, GoToGate & Flight Network and serve Booking.com with flights....

  • Senior/Principal Project Manager

    4 weeks ago

    Uppsala, Uppsala, Sweden Danaher Corporation Full time

    Danaher Corporation Senior/Principal Project Manager in Uppsala, SwedenBring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics, and biotechnology?At Cytiva, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible...

  • Customer Experience Innovator

    1 week ago

    Uppsala, Uppsala, Sweden TN Sweden Full time

    This role offers a unique opportunity to join TN Sweden as a Senior Manager, Customer Engagement Technologies and lead the development, implementation, and maintenance of our Customer and MarTech Platforms and other customer engagement technology and digital applications and services that support best-of-breed Digital Initiatives and Marketing Automation for...

  • Senior Operations Manager

    1 week ago

    Uppsala, Uppsala, Sweden Cytiva Full time

    Drive Innovation in Life Sciences">Cytiva is looking for an experienced Senior Manager to lead our Process Control team within the Manufacturing Science and Technology (MSAT) Department. This is an exciting opportunity for someone who is passionate about chemical synthesis, data modeling, manufacturing transfers, and specification management.">The successful...

  • Client Success Manager

    2 weeks ago

    Uppsala, Uppsala, Sweden L'Oréal Full time

    Job ResponsibilitiesRelationship Management: Build strong relationships with key client stakeholders, understanding their needs and priorities.Strategic Planning: Develop and execute omni-channel business strategies encompassing all aspects of account growth (turnover, market share, P&L, etc.).Growth Activation: Identify and leverage growth drivers...

  • Customer Liaison Specialist

    3 weeks ago

    Uppsala, Uppsala, Sweden Who Collaborating Centre For Int Drug Monitoring Full time

    Would you like to work in a diverse, international environment alongside fantastic customers and colleagues, while contributing to the safer use of vaccines and medicines for everyone everywhere?Uppsala Monitoring Centre (UMC) is looking for an energetic, client-focused team player to join our Customer Liaison section. In this role, you will be responsible...

  • Senior/Principal Project Manager

    4 weeks ago

    Uppsala, Uppsala, Sweden myGwork - LGBTQ+ Business Community Full time

    Bring more to life.Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?At Cytiva, one of Danaher's 15+ operating companies, our work saves lives - and we're all united by a shared commitment to innovate for tangible impact.You'll thrive in a culture of belonging where you and your unique...