Account Manager

2 weeks ago

Stockholm, Stockholm, Sweden Voyado Sweden Full time

We are super excited to announce that Martin Hammarlund and Theo Bolin are looking to welcome their next colleague to Voyados Account Management team.

As our next Account Manager, you will be the trusted advisor to a portfolio of customers, building strong relationships and driving their long-term growth with Voyado. Your role involves understanding customers' IT landscape and business objectives to ensure they maximize the value of our platform.

You will be part of our dynamic and entrepreneurial Account Management team of 12 people today, working closely with some of the biggest retailers in the Nordics. While much of the work happens at our office, meeting clients face-to-face is a big part of our job—whether it's through strategy workshops, contract negotiations, or product training sessions.

Some of the things you'll be up to:
  • Develop and execute account strategies that drive customer growth and long-term success with Voyado.
  • Uncover expansion opportunities, whether upselling, cross-selling, or deepening platform adoption - to maximize customer value.
  • Ensure high customer retention and satisfaction by proactively addressing customer needs and acting as their strategic advisor.
  • Collaborate closely with CSM, Technical Account Managers, Sales, and Product teams to ensure seamless customer experiences.
  • Manage key processes like Salesforce updates, contract renewals, and customer follow-ups to keep operations smooth and efficient.
So, who are you?

You're a curious, business-minded, and customer-centric professional who thrives in a fast-paced, solution-oriented, and commercial environment. You love building relationships, translating customer needs into business value, and have a strong interest in tech, retail, and digital transformation.

  • Proven experience in a commercial role, such as B2B sales, account management, or customer success.
  • Background in SaaS, eCommerce, CRM, retail, or digital marketing.
  • A tech-savvy mindset and ability to discuss cloud-based applications, Martech, or analytics.
  • Fluent in Swedish and English (Norwegian is a plus).
  • Comfortable using Salesforce and Microsoft Office.

What's in it for you?

Voyado wouldn't be the powerful platform it is without the people behind it. We really care for our Voyadoers and some examples of what we can offer you are:

  • An engaged team with a knowledge-sharing and friendly culture.
  • Summits where we hang out, workshop, discuss, and have a good time together.
  • Opportunities for personal and professional growth and learning in a dynamic and supportive environment.
  • Work-life balance – we don't have a long work-hours culture, we value engagement over hours worked.
  • An office-first but flexible hybrid working policy.
Some of our benefits:
  • 30 days of vacation, so you can spend time on the things you love.
  • Beneficial bike lease, including e-bikes.
  • Breakfast buffet on Fridays.
  • In-house gym only for Voyadoers.
  • A generous gadget-and-phone package (your choice).
  • 5000 SEK per year in wellness allowance.
  • A wellness hour you can use every week.
About Voyado

Voyado is the ultimate solution for personalization and relevance across all channels—online and offline. Used by retailers and e-commerce companies worldwide, Voyado makes it possible for every brand to engage customers, elevate shopping experiences, and evolve their own businesses.

We are now a company of 300+ colleagues on an exciting journey and have recently established a presence in new markets to strengthen our position in Europe. If you are ready for your next adventure and want to join our team on our expansion throughout Europe and have an interest in customer care, e-commerce, retail, and tech - let's get in touch

Be yourself

At Voyado, we believe in gender equality. We are proud sponsors of Womengineer as well as Tjejer Kodar Read more about Tjejer Kodar & Voyado here.

Equality is not only about gender but also about making everyone feel welcome and heard in a multicultural and diverse environment. We at Voyado strive to make everyone feel like they can bring their true self to work every day. Gender-equal and diverse teams have more perspectives on life and bring different ideas to the table which in the end leads not only to making a better working environment but also a better product.

Ready to find out more?

Lovely

The application process will close on March 31st, and we will start reviewing applications at that point. Don't hesitate to send in your application right away though - we are looking forward to it

We'd love to get to know you and understand what makes you tick, so write a few lines about what you enjoy about your current role and what would be an exciting challenge for you in the future. We are eager to get to know you and what you love to do, so be yourself and let your passion shine through in your application

Note: As of right now we are unable to proceed with applicants outside of the EU, and a requirement of eligibility to work at Voyado is the right to work in the EU without limitations. Needless to say, this is something we are actively working on to be able to onboard colleagues from all over the world.

#J-18808-Ljbffr

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