Customer Success Manager, Broadcasting

3 days ago


Stockholm, Stockholm, Sweden Net Insight Full time

Do you thrive in a customer interacting role, where tech and people come together?

Are you a collaborative and humble individual who loves to see clients succeed in getting the most out of technical solutions?

Want to deliver our top tier products in broadcasting, and streaming, ensuring viewers all over the world a stellar experience?

Want to learn more about our products and get to know our people?Make sure to check us out on LinkedIn and Youtube

About your role

You'll be the newest addition to our Customer Success unit (consisting of 10 peers) and act as our client's co-pilot in implementing our stellar Media products (hardware + software), to customers all over the world

At Net Insight, the Customer Success Manager plays a pivotal role in ensuring seamless deployment and maximizing the value derived from our products.

Your key responsibilities

  1. Guide and Grow: Lead a smooth onboarding experience by configuring and optimizing our solutions, also being the trusted advisor for all phases of the customer lifecycle.
  2. Empower and Educate: Deliver targeted training and support, enabling customers to fully leverage our technology in their unique settings.
  3. Monitor and Motivate: Keep a keen eye on performance metrics to ensure continuous engagement and alignment with customer goals.

Good to know:

  • We value work-life balance and have a hybrid work set-up (50/50).
  • This is a full-time, permanent position.
  • Located in our HQ in Solna, Stockholm.
  • Our corporate language is English.
  • Some traveling will be expected in this role.

Your Profile

Perhaps you have a background as a Customer Success Manager, Implementation Consultant, Systems Engineer, or DevOps Engineer previously, and just love the mix of technical solutions and helping customers win.

You are a collaborative, humble and curious individual with a great interest in tech, as well as building long-lasting relationships.

Skills and experience:

  • We believe you have at least 10+ years of experience in one or more of the following roles: Customer Success Manager (with a techy flair), Systems Engineer, or DevOps Engineer.
  • You feel right at home in a Linux environment, scripting Bash/Shell and know your way around Python as well.
  • Your background includes having a broad experience delivering IP Network products and solutions.
  • Communicating with different kinds of stakeholders (techy and not so techy), building relationships and team collaboration are all aspects that motivate you in your role.
  • You are comfortable and used to using English as the main language in your role.

Bonus skills:

  • Experience working with our product, Nimbra.

Our culture and beliefs:

At Net Insight, innovation, collaboration, and trust are the cornerstones of our success. As one team, we are committed to delivering value to our customers, contributing to the growth and success of our company.

Together we create a dynamic and positive workplace where everyone is valued, engaged and empowered to make an impact.

How to apply and information about the process

It's super-easy

Upload your CV or use your LinkedIn profile, fill in the choice questions (no data entry) and upload relevant documentation of your choice - That's it.

We are recruiting continuously and we aim to get back to you with an initial decision within 10 days.

Note: We do not offer relocation support at this time.

Note 2: Background check will be part of our recruitment process.

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