Principal Customer Success Manager

3 days ago

Stockholm, Stockholm, Sweden Autodesk, Inc. Full time
Principal Customer Success Manager

Apply locations EMEA - Sweden - Offsite/Home EMEA - Denmark - Copenhagen EMEA - Sweden - Stockholm - Gravlingen EMEA - Sweden - Gothenburg - Fabriksgatan 1

Job Requisition ID # 24WD83989

Position Overview

Real Customer Success comes from the heart. The foundation of our culture is Customer First

The Customer Success Manager (CSM) is a core member of the Customer Account Team, specifically owning and driving the realization of customer value of the Enterprise Business Agreement to both Customer and Autodesk. The CSM is the key responsible person to drive continuous post-sale account management and program execution plan to maximize customer value and ensure great customer experience.

The Program of works is delivered through a team of specialists and typically involves Discovery and Development projects, Learning and support activities, Account Governance and administration as well as Value Management and Business reporting.

The CSM also plays a key role in Autodesk's work in the Program to provide strategic forward-looking advisory services and coordinating support to maximize a customer's return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account and program management experience to help Autodesk's customers innovate more quickly and gain a competitive advantage in the marketplace.

If you have the best Customer, Program management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions and have impeccable relationship skills to create win/win environments for all parties that you work with – Let's talk

Responsibilities

  • Accelerates adoption of new solutions by helping prioritize and drive projects and support activities that deliver the best ROI within the shortest timeframe.
  • Establishes measurable criteria for success and value capture and assists in building organizational alignment.
  • Develops and maintains a strategic roadmap with a select group of named accounts to ensure the successful and broad adoption of Autodesk solutions.
  • Collaborates with internal subject matter experts to translate customer business/technical challenges into business solutions based on Autodesk products & services, augmented with 3rd-party technology as required.
  • Becomes established as a trusted advisor and industry thought leader through identifying, creating, and promoting compelling insights related to area of expertise.
  • Drives the Customer Success Plan and collaborates with the consulting and support services teams from proposal through delivery, including identifying and ensuring delivery and adoption risks are managed.
  • Creates and coordinates account documentation including reports, proposals, business assessments and recommendations.
  • Develops and maintains close relationships with key management sponsors within a select group of named accounts (from key users to CXO).
  • Accountable for post-sale account management together with the Account Manager and drives account growth strategy with wider account team members (Sales, Delivery, ISM, PDG).

Minimum Qualifications

  • Solid, deep experience of leading customer-facing organizations.
  • Strong empathy for customers AND passion for revenue and growth.
  • You want to help and serve our customers: They win, so you win.
  • You're driven: No one needs to push you to excel; it's just who you are.
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
  • Ability to manage influence through persuasion, negotiation, and consensus building.
  • Deep understanding of value drivers in recurring revenue business models.
  • Strong financial acumen including analytical and process-oriented mindset.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Excellent communication and presentation skills.
  • Minimum Relevant Bachelor's degree.
  • English fluency is a MUST.

Preferred Qualifications

  • Background of post-sale and sales experience preferred.
  • AECO industry experience would be fantastic strongly preferred.

About Autodesk
Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

#J-18808-Ljbffr

  • Customer Success Strategist

    3 days ago

    Stockholm, Stockholm, Sweden Autodesk, Inc. Full time

    Principal Customer Success ManagerWe are seeking a seasoned Customer Success Strategist to join our team, responsible for driving the realization of customer value through continuous post-sale account management and program execution.The ideal candidate will have a deep understanding of value drivers in recurring revenue business models and be able to manage...

  • Customer Success Manager

    6 days ago

    Stockholm, Stockholm, Sweden Bannerflow - Stockholm Full time

    Customer Success ManagerBannerflowAccount ManagerKommun: StockholmWhy join Bannerflow? Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success; People & Culture, Product-driven Revenue Growth, Successful International...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Winningtemp Full time

    Winningtemp offers unique and revolutionary technology for supporting and enabling successful teams. Our platform collects, visualizes, and provides actionable insights based on real-time data regarding employee engagement, leadership, teamwork, and overall work experience.Today, we are a team of around 80 people, working from our offices in Gothenburg,...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Bannerflow Full time

    Why join Bannerflow? Our mission is to accelerate creativity and collaboration for marketing teams, at scale and across channels. To deliver on this, we have defined five must-win battles that will guide us to success: People & Culture, Product-driven Revenue Growth, Successful International Expansion, Maintain & Grow our Commercial Journey, and Sustainable...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Trapets AB Full time

    Trapets is on a mission to help companies fight financial crime. As a market leader in RegTech SaaS, we deliver cutting-edge solutions to the financial industry, enabling compliance with regulations and preventing financial crime. Our platform, Instantwatch, monitors customers' daily operations, ensuring protection against money laundering, fraud, and...

  • Customer Success Manager

    2 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Social network you want to login/join with:Customer Success Manager - Swedish speaking, StockholmClient:NetigateLocation:Stockholm, SwedenJob Category:OtherEU work permit required:YesJob Reference:6b48226dec5aJob Views:3Posted:29.03.2025Expiry Date:13.05.2025Job Description:Discover Netigate, the game-changing platform revolutionizing employee engagement and...

  • Customer Success Manager

    3 days ago

    Stockholm, Stockholm, Sweden Waitwhile Full time

    The opportunity Waitwhile is on a mission to eliminate the 1 trillion hours people spend waiting in lines every year. Our industry leading queue management and appointment scheduling platform empowers businesses to streamline their operations and deliver exceptional customer experiences.Waitwhile is trusted by 10,000 companies worldwide and has helped more...

  • Customer Success Manager

    5 days ago

    Stockholm, Stockholm, Sweden Validio Full time

    About ValidioValidio is a Stockholm-based startup that provides an automated data quality and metrics monitoring solution for AI and data-driven companies. We believe that modern data teams achieve better ROI by focusing on other business-critical tasks rather than manually monitoring data quality and business metrics.Our platform is trusted by the most AI-...

  • Customer Success Manager

    4 hours ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Social network you want to login/join with:Customer Success Manager - Netherlands, StockholmClient:Management EventsLocation:Stockholm, SwedenJob Category:OtherEU work permit required:YesJob Reference:b9980ed429f4Job Views:3Posted:16.03.2025Expiry Date:30.04.2025Job Description:Management Events is the most effective partner for lead generation in events and...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Pocketlaw Full time

    Pocketlaw is seeking a driven and proactive Customer Success Manager to join our growing commercial team. This role is perfect for someone with at least 1 year of experience in B2B customer success or a related field, who is ready to take ownership of a customer portfolio and drive measurable results. As a CSM at Pocketlaw, you will play a key role in...

  • Customer Success Manager

    3 days ago

    Stockholm, Stockholm, Sweden Alva Labs Full time

    Customer Success Manager to Alva LabsThe clock ticks fast in a first impression. Whether it's a glance at a CV or a handshake at a networking event, people form opinions in mere moments. These snap judgments—though natural—can shape careers, companies, and lives. The stakes are even higher in hiring, where a misstep can mean the difference between...

  • Customer Success Manager

    3 days ago

    Stockholm, Stockholm, Sweden CatalystOne Solutions Full time

    We are looking for a Customer Success Manager to join us in our Oslo office. Our Customer Success Team spans the Scandinavian countries and works daily to secure excellent customer experience. You will be responsible for building long-term sustainable relationships with our customers, advocating customer needs internally, and working collaboratively with HR...

  • Customer Success Manager

    7 days ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Customer Success Manager - Bilingual (Spanish/English), StockholmLocation:Stockholm, SwedenJob Category:OtherEU work permit required:YesJob Reference:eb229def5b58Job Description:Let's build the future togetherTeamtailor is an Employer Branding and an ATS SaaS platform used by over 10,000 companies, 200,000 users in 90 countries around the world.Working at...

  • Customer Success Manager

    4 hours ago

    Stockholm, Stockholm, Sweden TN Sweden Full time

    Social network you want to login/join with:Pocketlaw is seeking a driven and proactive Customer Success Manager to join our growing commercial team. This role is perfect for someone with at least 1 year of experience in B2B customer success or a related field, who is ready to take ownership of a customer portfolio and drive measurable results. As a CSM at...

  • Customer Success Manager

    3 days ago

    Stockholm, Stockholm, Sweden Academic Positions Full time

    Do you thrive on building lasting relationships and ensuring clients achieve their goals? Are you passionate about delivering outstanding experiences while working with a collaborative, innovative team? Join us at Academic Positions, where your contributions will be pivotal in driving customer satisfaction and success.About Academic PositionsAcademic...

  • Customer Success Manager

    3 days ago

    Stockholm, Stockholm, Sweden Stratsys Full time

    At Stratsys, we offer a SaaS platform that streamlines compliance in business-critical areas such as ESG (Environmental, Social & Governance), GRC (Governance, Risk, and Compliance), Strategic and Quality work. Unlike other compliance tools, we go a step further by moving organizations from reporting to action and effectively distributing responsibility...

  • Customer Success Manager

    1 week ago

    Stockholm, Stockholm, Sweden Management Events Full time

    Management Events, a dynamic B2B growth company, is seeking a passionate Customer Success Manager to be part of our growth story. We connect decision-makers with solution providers globally through exclusive, high-quality events, empowering our clients to maximize their return on investment with our lead generation services.About the Role:In this pivotal...

  • Customer Success

    1 week ago

    Stockholm, Stockholm, Sweden Sting Capital Full time

    Customer Success & Delivery Manager (EU & US)Position Overview:Are you a customer-focused professional with a strong background in project management and customer success ? Do you excel in ensuring smooth project delivery and building long-term customer relationships? If so, Flox has an exciting opportunity for youFlox, based in Stockholm, is a fast-growing...

  • Customer Success Manager

    4 days ago

    Stockholm, Stockholm, Sweden Virta Full time

    We are looking for a motivated Customer Success Manager to join our Customers and Markets unit in Stockholm, Sweden. In this pivotal role, you will cultivate and sustain robust relationships with our Scandinavian key accounts, ensuring their business needs are not only met but exceeded, with a particular focus on the Swedish market. As the face of Virta to...

  • Customer Success Manager

    3 days ago

    Stockholm, Stockholm, Sweden Optimizely Full time

    At Optimizely, we're on a mission to help people unlock their digital potential. We do that by reinventing how marketing and product teams work to create and optimize digital experiences across all channels. With Optimizely One, our industry-first operating system for marketers, we offer teams flexibility and choice to build their stack their way with our...