Regional Field Service Engineer
7 days ago
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Regional Field Service Engineer - EMEA, StockholmClient:
Location: Stockholm, Sweden
Job Category: Other
EU work permit required: Yes
Job Reference: e8fb846f7de7
Job Views: 76
Posted: 23.01.2025
Expiry Date: 09.03.2025
Job Description:The Position
Based in Stockholm, Sweden, you will operate in EMEA (Europe), which requires a high share of travel (80%) across countries. You are accountable for the installation of CoreLab analytical laboratory instruments platforms to achieve a high level of service excellence within the region. You are also responsible for contributing to large projects at customer sites and can be seen as the knowledge expert. We are looking for someone eager to learn in a diverse environment, creating space for co-creation and focusing on delivering the best service to our customers and patients.
Your key responsibilities
- Installation/relocation of analytical laboratory instruments of Roche
- Technical release of analytical systems for laboratory use
- Focus on installations of large projects that require special attention based on the continuous increase of customer demands and specifications on the instruments that we deliver
- Independently analyze and resolve most questions and problems and refer only the most complex issues to higher levels
- Ensure all regional activities are documented in a manner compliant with the company's quality procedure
- Awareness of new service bulletins, Global Customer Support (GCS) hot news, and other forums
- Close collaboration with our Global Customer Support to share technical experience, implement new ways of working and promote teamwork across borders
- Knowledge transfer and technical resource to other Field Service Engineers
- Support for service coordination at customer as well as general/technical advice to service coordination
- Timely and accurate logging of data according to work instructions and agreements, with regard to activities in the CRM system
- Actively gathering information in preparation for meetings, delivering an active part in these meetings and giving feedback of the outcome of these meetings to others
- Develop and monitor local reports to ensure the efficient and productive delivery of services
- Actively monitor costs for own Service activities
Who you are
- You have full technical higher education (precision mechanics, electronic, Information Technology, Medical Technology or related specialties)
- You can be a recent graduate with low experience or an experienced professional
- You have basic knowledge of electronics, electro-mechanical systems, and information technology
- You are open to frequent travels both locally and throughout 9 countries in the SRNW (on average, 80% travel required)
- You have excellent analytical, problem analysis, and decision-making skills
- You are skilled in effective planning, organizational and time management
- You have basic knowledge of IT & Networking
- You deliver effective customer service, mastering written/verbal communication, organization, and prioritization skills
- You are fluent in English (verbal and written)
- You have a valid driver's license
- You are expected to adhere through your conduct to all applicable laws and regulations as well as to the high integrity standards set forth by Roche, and successfully complete training and certification as defined by Roche Diagnostic Services and policies
We are looking forward to your application as the future Regional FSE at Roche Apply online by 12 December 2023.
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