Head of Key Account Management Nordics

2 weeks ago

Stockholm, Stockholm, Sweden Benify Full time

Benify was founded in Sweden in 2004 with a bold vision: to revolutionize HR and create better workplaces for everyone.

In September 2024, we merged with Benefex and joined Zellis Group, uniting two leading innovators in benefits and employee engagement. Together, we're shaping the future of work - creating remarkable experiences that employees love. We are Benifex, the next evolution in employee benefits and engagement

With a team of over 1,200 Benifexers across 14 global offices, we partner with around 3,000 clients in more than 120 countries, delivering exceptional experiences to 5 million end users.

The role as Head of Key Account Management Nordics

As Head of Key Account Management Nordics, you will play a key role in driving strategic customer engagement, expanding revenue, and leading a high-performing team within our Nordics enterprise customer portfolio. You will be responsible for scaling and optimizing the Key Account Management function, ensuring strong customer relationships, and driving revenue growth through strategic leadership and operational excellence. Acting as the bridge between our enterprise customers, internal teams, and company leadership, you will have a direct impact on our continued success as a fast-growing SaaS company.

Your responsibilities will include:

  • Leading, mentoring, and coaching a team of 15 Key Account Managers and three Team Leaders.
  • Owning and developing the key account portfolio, driving growth and retention through proactive engagement strategies.
  • Identifying and executing strategies for upselling, cross-selling, and reducing churn.
  • Collaborating with sales, marketing, and product teams to expand key accounts.
  • Setting clear goals for the team, tracking performance, and ensuring alignment with company objectives.
  • Establishing best practices for account management and fostering a high-performing, customer-first culture.
  • Building and maintaining strong relationships with C-level executives and key decision-makers at enterprise customers.
  • Acting as the voice of the customer internally, providing insights to enhance product development and services.
  • Analyzing key performance metrics (ARR growth, churn risk, NPS, customer health scores) and reporting to executive leadership.

Who we are looking for:

We are looking for an experienced leader who thrives in a fast-paced, customer-focused environment. You have a strong commercial mindset, a passion for sales and customer engagement, and a proven ability to successfully lead large teams. You are both strategic and hands-on, inspiring your team while actively engaging with customers and internal stakeholders. Additionally, you take a data-driven approach to account management.

Your experience includes:

  • Leading B2B Key Account Management teams, either in new business sales or existing customer sales.
  • Managing and scaling large teams, driving both performance and engagement.
  • Leading change initiatives, navigating challenges, and delivering positive transformation.
  • Working in a KPI- and data-driven manner, tracking sales performance, customer health, and key success metrics.
  • Experience from a SaaS or product company is highly desirable.
  • Experience managing an existing customer base is a plus.
  • Fluency in Swedish, as the role requires close collaboration and communication with customers in Sweden.

Your mindset and approach:

  • You have a hunter mentality – passionate about sales, customer relationships, and business growth.
  • You are driven, proactive, and always looking for ways to improve and challenge the status quo.
  • You thrive in a data-driven environment and use insights to guide decision-making.
  • You enjoy being hands-on, engaging with customers, and adding value in every interaction.
  • You have a strong understanding of cross-sell and up-sell strategies and how to maximize account potential.

Location: Our offices in Stockholm, Copenhagen, Gothenburg, or Malmö.

Start date: As soon as we find the right match.

Are you ready to take on a key leadership role in a dynamic SaaS environment? Apply now and join us on our journey to success

At Benifex, we are committed to equal opportunities and celebrating diversity. We value every individual, regardless of race, religion, gender, sexual orientation, age, disability, or other characteristics, fostering a workplace where everyone feels respected and valued. By embracing diverse perspectives, we drive innovation and exceed expectations together. We're proud to be an inclusive employer, celebrating the unique contributions of everyone.

If you need reasonable adjustments for interviews, please respond to the email you'll receive after applying.

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