Junior Customer Success Manager

6 days ago


Stockholm, Stockholm, Sweden Smartproduktion Full time

Vi på Smartproduktion söker en ambitiös och trevlig Customer Success Manager som vill arbeta nära våra kunder och utvecklas tillsammans med oss. Vi söker dig som har några års erfarenhet i arbetslivet och är redo att ta nästa steg i din karriär.

Lönen för rollen är 26 000 kronor per månad. Du har friheten att arbeta på distans eller från vårt kontor i Stockholm, beroende på vad som passar dig bäst och hur vi tillsammans skapar de bästa förutsättningarna för framgång i rollen.

Den här rollen kräver en person som brinner för kundrelationer och har en stark vilja att hjälpa våra kunder att nå sina mål. Du är trevlig, handlingskraftig och pedagogisk samt har en förmåga att förstå kundernas behov och omsätta dem i konkreta åtgärder.

Arbetsuppgifter och dagliga ansvarsområden
  • Ansvara för kundrelationer och säkerställa hög kundnöjdhet genom regelbunden kommunikation och uppföljning.
  • Genomföra uppstartsmöten med nyligen signerade kunder för att säkerställa en smidig onboarding och sätta grunden för ett framgångsrikt samarbete.
  • Hantera kundkontakt över telefon och vara tillgänglig för att besvara frågor, lösa problem och ge råd.
  • Vägleda och stötta kunder i användningen av våra produkter och tjänster för att maximera deras värde.
  • Lösa kundproblem proaktivt och fungera som en länk mellan kunden och våra interna team.
  • Bidra till utvecklingen av våra processer och verktyg för att ständigt förbättra kundupplevelsen.
  • Samla in och analysera kundfeedback för att identifiera områden för förbättring och innovation.
  • Administrera support mail och skicka ut kundförfrågningar till våra kunder.
Meriterande kvalifikationer
  • Erfarenhet av kundhantering i en B2B-miljö.
  • Kunskap om CRM-system och digitala kommunikationsverktyg.
  • Erfarenhet från teknik- eller mjukvarubranschen.
  • Stark kommunikationsförmåga på andra språk.
Förmåner
  • Inspirerande företagsresor och möjlighet att nätverka på AW, event och mässor.
  • Generöst friskvårdsbidrag på 5 000 kronor per år för att stödja ditt välmående.
  • Obegränsad tillgång till facklitteratur och resurser för din personliga utveckling.
  • Flexibilitet att arbeta på distans eller från vårt kontor i Stockholm.
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