Customer Service Agent

Found in: beBee jobs SE - 2 weeks ago

Solna Municipality, Sweden Quadient Full time
Do you have proven experience in a customer service role?

Do you have the responsiveness, empathy, commitment, and desire to give back the best customer experience someone has ever had?

If you answered yes to the above, then we might just have the ideal role for you

We're looking for Customer Service Agent to join our team in Sweden. Read on for more information...

Customer Service Agent

Quadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our commitment to delivering the very best solutions. This trust is earned by great people, doing a great job. We call it: The Power Of You.

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They make us EPIC. Together.


Your Purpose:

You'll report into David Wikman - Logistics Manager Nordics
• Backoffice Operations Nordic, and you'll join a team that has recently merged from 2 teams to 1 team. As a group, you will grow together, embarking on a journey and improving ways of working in a nice office with a friendly group of people, who are all empowered and have their own areas of responsibility.

You will be the central point of contact for both external and internal customers and you'll have a varied role in which you'll work with multiple software systems such as Business Base (CRM), Octopus (for Leasing) and Exact (for financials) on a daily basis. You'll also provide first level service support for all customers via telephone and email, troubleshooting and resolving customer operational issues on Quadient's hardware, software and systems issues, escalating to our field-based engineers when appropriate.

You'll get to experience many different tasks, working with sales and services, customers, dealers, working with orders, and some finance tasks. You might even find yourself helping the warehouse team. It truly is a very diverse role with interesting work. You get to experience everything, understanding the company and business and the full flow from Order to Cash

About You:

The level of care and anticipation of needs we give requires an enthusiastic nature, imagination, and genuine respect for people. We're dedicated to providing the level of customer service that attracts, maintains, and wins loyalty and recommendations. If you possess these qualities, you'll shine here

  • You've previously worked in a similar role, working in a client-facing environment.
  • You're excellent on the phone, personable and confident in talking to customers.
  • You demonstrate creative problem-solving approach
  • You're organised, and can manage multiple, simultaneous assignments.
  • You're self-motivated with the ability to work under pressure and to challenging deadlines.
  • Confidence is key – you're able to deal efficiently with complaints and customer service issues.

What's in it for you:


We're committed to developing, retaining, and keeping our people engaged and motivated, and you can look forward to joining a company with a culture of diversity, fairness and respect. We promote internal mobility and preserving a good work/life balance for our employees, offering local and international career opportunities, and providing regular feedback and performance reviews, helping them to define their career development plan and to identify any learning, training and support needed.


We're a company that works based on its values Empowerment, Passion, Inspiration, Community (EPIC) and with social responsibility for people and the environment.

  • Full time, daytime
  • Collective agreement
  • Access to fitness center
  • Health care allowance
  • 1 volunteer day

About Quadient:

For thousands of customers around the world, Quadient is the driving force behind providing meaningful customer experiences, helping our customers create personalized interactions and make meaningful connections. We simplify the connections between people and what matters. Quadient. Because Connections Matter.

We're a community of individuals with different points of view who enjoy opportunities to share our skills and ideas. We genuinely value people who will articulate their perspectives while respecting those of others. We value diversity, so here, you will find no limits to your professional growth. We will welcome you into the stimulating process of exchanging ideas for personal and professional growth.

#LI-PM1

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