Digital Power Customer Service Engineer

2 weeks ago

Solna, Sweden Huawei Sweden Full time

Huawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart O&M and Grid Supporting capabilities and builds the foundation for solar to become the main energy source. Huawei will continue to innovate and enable renewable energy to empower each individual, home, and organization.

We are looking for a motivated candidate to join us as a:

Customer Service Engineer

Location: Sweden

Responsibilities:

  • Responsible for customer technical support, provide solution to customer via email, phone, on site and other channels
  • Provide installation and commissioning training to customer, Work on the commissioning of the inverter or BESS. and ensure all the Huawei equipment would be installed safely, reliably, and properly and system running stable.
  • Collect and analysis customers’ service requirements, and prepare the related service solution for that.
  • Onsite support for inverter and BESS projects delivery
  • Communication and support partners on the end users trouble shooting and provide training for the partners.
  • Customer technical request tickets handling to close the tickets within SLA.

Requirements:

  • Education: University degree
  • Ability to cooperate and work with peoples from different cultures
  • More than 1-year customer support experience in the solar or Battery energy storage system
  • You need to spoke at advanced level English and Swedish.
  • Good customer communication skills
  • Being interested / motivated to learn about renewable energy
  • Power system or renewable energy industry related experience will be a plus

We Offer:

  • Motivational salary package
  • Life time learning environment and tools
  • Great amount of Huawei Product Documentation
  • Access to a unified Knowledge Base where you can find technical cases encountered by all our engineers around the world
  • Opportunity to contribute to the Knowledge base and be part of a growing Huawei Engineers community
  • Opportunity to work abroad on business trips to customer site and offer onsite support
  • Benefits according to each country

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