French-Speaking Customer Service Specialist
3 weeks ago
About Billerud:
Billerud is a global leader in superior paper and packaging materials crafted from virgin fiber, deeply committed to sustainability, quality, and customer value. Our innovative paper and packaging challenge conventional standards, aiming for a more sustainable future. With production units in Sweden, the USA, and Finland, and a global team of approximately 5800 employees, we serve customers in over 100 countries.
Your Role:
As a Customer Service Specialist / Indoor Sales Coordinator, you will play a main role in ensuring excellent customer service on a professional level. From managing customer orders to overseeing the order-to-cash process, you will be an integral part of our Customer Service team at Billerud' s head office in Solna, Stockholm.
Responsibilities:
- Provide end-to-end customer service, from order placement to delivery and invoicing.
- Ensure the smooth flow of the order process during the summer months.
- Coordinate inventory planning and domestic delivery from external terminals.
- Handle claims, export documents, and goods inspections to support customer import processes.
- Ideal candidates are university students or have experience in a similar role.
- Fluent in both English and French (spoken and written).
- Proficient in working with various IT systems.
- Experience working within supply chain and/or logistics is a plus.
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