Technical Support Specialist for energy storage solutions

2 months ago

Solna Municipality, Sweden Polarium Full time

At Polarium we develop and manufacture turnkey energy storage solutions, based on lithium-ion battery technology. Our goal is to engineer technology that both stores and optimizes energy as we shift towards more efficient energy usage and renewable energy sources on a global scale. You'll have the opportunity to work with exceptional engineers, scientists, developers and more to pave the way for the next big leap in the energy industry through our battery energy storage and optimization systems.

About the job

We are looking for a dedicated Technical Support Specialist for our Global Service team. In this role you will have responsibility for delivering exceptional levels of customer service to appointed customers regarding installations, commissioning and trouble shooting of energy storage solutions. You will also help build and improve knowledge database and work with process and routine improvements to ensure same service level globally. You will also act as senior interface between our 1st line regional tech support and R&D. This is a permanent full-time position with a placement in Stockholm.

Responsibilities:

  • Handle customer request such as Technical Support, Claims, Data monitoring and Installation support of Polariums energy storage solutions.
  • Work with process and routine improvements to ensure same service level globally
  • Build and improve Knowledge Database
  • Service Request management for appointed customers
  • Interface with Internal Stakeholders for driving the customer claim process
  • Be a key part of Global Technical Support, Ensure SLA are met
  • From time to time take part in installation and commissioning of our systems.
  • Perform service and trouble shooting on site.

Qualifications and experience

We see that you are a highly driven and pro-active person with a passion for customer service, who constantly seeks new knowledge within the area. You have relevant experience from similar positions, and you are able to work in a structured, organized, and collaborative manner whilst prioritizing based on the importance/impact to the company, and of course you are a great team player.
You have:

  • B.Sc or M.Sc in, Energy Systems, Electrical Engineering, Electric Power or equivalent.
  • Experience from working in a product company in a B2B Technical Support role preferable within Electrical Industry.
  • It would be a strong merit if you have experience working with lithium batteries, Power generation from for ex Wind, Solar, BESS, Data center deployments or similar volume services project environments.
  • Excellent logical and technical troubleshooting skills
  • Experience from working with international customers.
  • Driving license, to be able to visit customer installations
  • Experience in Customer ticketing system, such as JIRA, Salesforce, Service Desk or a similar system.
  • Excellent communication skills in English. Other languages are a bonus, Swedish, Arabic, French, or other.

We offer

At Polarium, creating change in the energy industry starts with our team. We believe a diverse workplace brings creativity, innovation and better represents our customers, and the many communities they serve, around the world. A positive work-life balance is what supercharges our teamwork and a sustainable personal journey throughout our careers. We offer:

  • Bonus system
  • Maximized wellness contribution
  • Five extra flexibility days
  • Pension and health insurance

Since Polarium launched in 2015, we've been on a mission to redesign the energy industry. We're unlocking the massive potential of energy storage systems through our wide range of intelligent and digital services. Our passion for solving challenges is what drives our next generation of premium energy storage products in use on all continents and in all climate zones. Today, we power businesses, optimize energy usage, and reduce carbon dioxide emissions to create a cleaner future in energy.

Kindly submit your application through the provided apply button in the advertisement on our careers page, as we are unable to accept any applications via email in compliance with the GDPR regulations.

We look forward to receiving your application

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