Nordic Service Administrator

2 weeks ago


Sundbyberg Municipality, Sweden Bio-Rad Laboratories, Inc. Full time

Would you be enthusiastic about enhancing people's lives with products that have a real impact? If so, the Bio-Rad Nordic Service Administrator role might be right up your alley.

This position involves managing various tasks for our Service Department in the Nordic region, including scheduling Field Service Engineers, ordering spare parts, coordinating service and installation visits with customers, preparing and sending quotes, and inputting contracts into ServiceMax. You'll also be responsible for billing contracts and work orders, maintaining data quality, and ensuring effective communication between all stakeholders involved.

Please note that this is a hybrid position, with 3 days in our Solna office and 2 days working from home.

How You'll Make an Impact:

  • Manage service contracts, billing, quotations, and reporting processes.
  • Schedule resource management according to customer SLAs.
  • Dispatch Field Service Engineers promptly.
  • Process credit notes and re-invoicing.
  • Coordinate spare parts orders and shipments.
  • Handle service center repair inquiries.
  • Plan preventative maintenance and system installations.
  • Create and manage work order quotations.
  • Ensure calibration of service tools.
  • Administer day-to-day tasks efficiently.
  • Test new service procedures and updates.

What You Bring:

  • Minimum 3 years' experience in customer-facing roles.
  • At least 2 years in Service Administration.
  • Demonstrated administration skills.
  • Strong communication and time management abilities.
  • Proficiency in SAP, ServiceMax, and Microsoft Office.
  • Fluency in English and Swedish.
  • Adaptability and teamwork skills.
  • Ownership and collaboration with managers.

Benefits: Explore our employee rewards program, including insurance, pensions, healthcare support, and more.

  • Life and accident insurance
  • Pension Scheme
  • Parental leave salary top-up
  • Healthcare allowance
  • Annual health check
  • Employee Referral Program

Application:
If you're intrigued by this role, please submit your updated CV and Cover letter in English. Interviews are ongoing, so apply promptly.

Who We Are: Discover the impactful work environment at Bio-Rad, a global leader in life sciences. Join us in our mission to improve lives through innovation and collaborative teamwork. Be part of a Best Place to Work and drive change that matters.

EEO Statement: Bio-Rad values diversity and welcomes candidates of all backgrounds. Everyone is encouraged to apply and contribute to our inclusive workplace.

Agency Non-Solicitation: Bio-Rad does not accept unsolicited resumes from agencies. Get in touch with us directly if you're interested in collaborating. We appreciate your cooperation.



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