Customer Care Technical Engineer

2 weeks ago


Stockholm, Stockholm, Sweden Boule Medical AB Full time

Boule Diagnostics AB är ett globalt diagnostikbolag som utvecklar, tillverkar och säljer system och förbrukningsvaror för blodcellräkning (hematologi). Bolaget riktar sig främst till små och medelstora sjukhus, kliniker och laboratorier samt till andra diagnostikbolag inom såväl human- som veterinärhematologi. Verksamheten bedrivs genom rörelsedrivande dotterbolag i Sverige, USA, Mexiko och Ryssland. Försäljning sker globalt, företrädesvis via distributörer med stöd av Boules egna lokala säljare och servicepersonal. Boule Diagnostics aktie är sedan 2011 noterad på Nasdaq Stockholm.

Din nya tjänst:

Som teknisk ingenjör hos Customer Care arbetar du i ett multifunktionellt team med stort kundfokus. Du kommer att arbeta på vårt kontor i Spånga i nära samarbete med Boules alla olika avdelningar. Det finns god möjligheter att utvecklas i rollen då vi på avdelningen har många olika funktioner men på en avdelning. Dina arbetsuppgifter inkluderar bland annat:

  1. Vidareutveckla arbetet med att utveckla rutiner och processer för att förbättra verksamheten på Customer Cares avdelning.
  2. Ta fram och presentera statistik på klagomål av interna och externa kunder.
  3. Hantera, analysera och riskutvärdera interna klagomål samt från tex. Partners och distributörer.
  4. Ta fram och driva ändringsordrar för produktvård och förbättring av befintliga produkter.
  5. Delta och representera Customer care i projekt som arbetar med utvecklingsprojekt.
  6. Skapa samt redigera manualer och teknisk dokumentation till våra kunder och för vår servicepersonal.

Vi ser gärna att du har:

  • Teknisk högskoleutbildning inom medicinteknik eller motsvarande.
  • Tidigare erfarenhet från medicintekniska företag och god förståelse för Medical Device (IVD) samt ISO 13485.
  • Arbetat Agile inom tex. Lean Kanban eller Scrum.
  • Erfarenhet av att ta fram teknisk dokumentation för reglerade och standardiserade verksamheter.
  • Erfarenhet av tekniskt arbete, exempelvis konstruktion eller support.
  • Förmågan att förstå och kommunicera avancerad teknik.
  • Användarkunskap om verktyg som Microsoft Excel, PowerBI, Adobe Indesign, Photoshop, och system inom teknisk dokumentation som tex. Paligo.
  • Du är strukturerad och bra på att driva ditt arbete framåt.
  • Goda kunskaper i svenska och engelska, både i tal och skrift, då du kommer att arbeta i en internationell miljö.
  • B Körkort

Dina personliga egenskaper:

  • Stark analytisk förmåga och problemlösningsförmåga.
  • Strukturerad och noggrann med uppmärksamhet på detaljer.
  • Avsluta startade uppgifter inom utsatt tid.
  • God samarbetsförmåga.
Din ansökan:

Om du tycker att detta låter som ett jobb för dig, ansök och läs mer om vår verksamhet på Urval och intervjuer sker löpande, så vi ber om din ansökan så snart som möjligt. Om du vill veta mer om tjänsten är du välkommen att kontakta Mathias Beer, chef för Customer Care via e-post på För frågor om rekryteringsprocessen kan du kontakta HR på Vi ser fram emot din ansökan och välkomnar dig till en spännande tjänst på ett dynamiskt företag.


#J-18808-Ljbffr

  • Stockholm, Stockholm, Sweden Qwello GmbH Full time

    Multilingual Customer Care Representative (Dutch/German) Our mission at Qwello is to revolutionize the charging industry, we are committed to turning the world from combustion to electric. We design, build, and operate charging infrastructure for the public space. We excel in simplicity, user focus, and engineering excellence. We value diversity of thought,...


  • Stockholm, Stockholm, Sweden Getinge Full time

    At Getinge we have the passion to perform Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to...


  • Stockholm, Stockholm, Sweden Getinge Full time

    At Getinge we have the passion to perform Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to...

  • Technical Writer

    2 weeks ago


    Stockholm, Stockholm, Sweden Alfa Laval Mid Europe GmbH Full time

    Technical Writer - PureBallast page is loaded Technical Writer - PureBallast Apply locations Stockholm time type Full time posted on Posted Yesterday job requisition id JR AlfaWall in Tumba is looking for aTechnical Writer - PureBallastDo you want to make a difference in the world? We do. It's the reason Alfa Laval and Wallenius water have developed Alfa...


  • Stockholm, Stockholm, Sweden EasyPark Full time

    At EasyPark, we love cities. We love them for work, for play and everything in between. That's why our mission is to make life in cities that much easier – by taking care of the parking. With the use of technology, we break barriers, helping improve the urban experience. Our aim is to create a scenario where parking supply and driver demand are balanced...


  • Stockholm, Stockholm, Sweden Vionlabs Full time

    Job Summary:We are seeking an experienced and hands-on Senior Customer Engineering Manager. This leader will drive and oversee the work from pre-sales engineering to customer delivery while also actively participating in the technical work. The ideal candidate will have a blend of technical expertise, leadership skills, and a customer-centric approach.Key...

  • Customer Care Manager

    2 weeks ago


    Stockholm, Stockholm, Sweden TCL Electronics Europe Full time

    About TCL:Founded in 1981, TCL Electronics (HKSE stock code is a leading consumer electronics company with 25,000 employees in 78 countries. The group, which specialises in LCD televisions, is the world's second largest. TCL Electronics has developed highly specialised expertise, favouring vertical integration, i.e., the manufacture of its products from A to...


  • Stockholm, Stockholm, Sweden Vanadenovation Full time

    / Careers / Head of Nordic Customer Success Are you our next Head of Nordic Customer Success?Join us in our mission to improve healthcare and become the newest addition to Enovation as Head of Nordic Customer SuccessWhat's our storyWe are dedicated to healthcare, supporting devoted professionals who commit themselves to each patient. As an ICT service...


  • Stockholm, Stockholm, Sweden Philips International Full time

    Technical Account Manager page is loaded Technical Account Manager Apply locations Stockholm time type Full time posted on Posted 6 Days Ago job requisition id Job TitleTechnical Account ManagerJob DescriptionIn this role you will monitor and manage the technical health and performance of a solution, provides proactive management of solution performance for...


  • Stockholm, Stockholm, Sweden Mellifiq Full time

    As a Technical Sales Engineer you work with building new customer relations as well as managing existing accounts to sell our systems and solutions for air treatment. Your work tasks include customer meetings, following the business through the whole sales process, and identifying potential costumer ́s needs. You handle some administrative tasks related to...


  • Stockholm, Stockholm, Sweden Maquet Critical Care AB Full time

    At Getinge we have the passion to perform Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge, our passion is to secure that every person and community have access to the best possible care, offering hospitals and life science institutions products and solutions that aim to...


  • Stockholm, Stockholm, Sweden Clevry Sweden AB Full time

    About the companyHuawei Digital Power offers leading Smart PV solutions harnessing more than 30 years of expertise in digital information technology. By integrating AI and Cloud, Huawei further incorporates many latest ICT technologies with PV for optimal power generation, thus making the solar power plant to be Highly Efficient, Safe & Reliable with Smart...


  • Stockholm, Stockholm, Sweden Teamtailor Full time

    About the roleAs a Technical Customer Support Specialist at Heads, you will be an essential part of our Customer Success team, and report directly to the COO. You will be responsible for providing top-tier support and ensuring the smooth operation of software systems for our clients.Your key responsibilities will includeOperational and Service Support:...


  • Stockholm, Stockholm, Sweden Philips International Full time

    Technical Project Manager/Coordinator, Advanced Vizualisation page is loaded Technical Project Manager/Coordinator, Advanced Vizualisation Apply locations Stockholm Sweden - Remote Based time type Full time posted on Posted 2 Days Ago job requisition id Job TitleTechnical Project Manager/Coordinator, Advanced VizualisationJob DescriptionIn this role you...


  • Stockholm, Stockholm, Sweden GlobalLogic Full time

    Job: IRC202266 Location: Sweden - Stockholm Designation: Lead Software Engineer Experience: 15+ years Function: Engineering Skills: 5G, Agile, Architecture, cloud, Core, Networking, Telecom, Telecom-OSS/BSS, Telecommunication Work Model: Remote, On-Site/Office Description:GlobalLogic is inviting a Senior leader to join its Communication delivery unit....

  • Sales Engineer

    2 weeks ago


    Stockholm, Stockholm, Sweden Zebra Full time

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new...


  • Stockholm, Stockholm, Sweden Home Instead 873 Full time

    twoday er den førende digitale transformationspartner i Nordeuropa med en global tilstedeværelse. Med cirka 3.000 teknologer samarbejder vi med de mest beundrede private og offentlige organisationer for at levere banebrydende digitale løsninger. Vores dybe brancheekspertise omfatter Data & AI, softwareudvikling, digitale oplevelser og...


  • Stockholm, Stockholm, Sweden Philips Full time

    JOB DESCRIPTION Job Title Technical Project Manager/Coordinator, Advanced Vizualisation Job Description In this role you will manage the deployment and upgrade to meet customers' satisfaction of IT solutions for our large-scale customers in Nordics. This position will also give you the opportunity to deploy and support IT solutions such as Advanced...


  • Stockholm, Stockholm, Sweden Sofigate Full time

    Join the leading Business Technology company in the Nordics Sofigate is growing fast and we're looking for a Senior Salesforce Technical Consultant to join our team of 800 business technology transformation professionals. We're looking for someone with a growth mindset, and a genuine interest in how technology and business together can create value.What's in...

  • Field Sales Engineer

    2 weeks ago


    Stockholm, Stockholm, Sweden Samtec Full time

    Description Position at Samtec, Inc FIELD SALES ENGINEER(FSE) –Scandinavia Samtec puts people first with a commitment to exceptional service, quality products and convenient design tools. We believe that people matter and taking care of our customers and associates is paramount in how we approach our business. This belief is deeply ingrained...