![Vionlabs](https://media.trabajo.org/img/noimg.jpg)
Senior Customer Engineering Manager
2 weeks ago
Job Summary:
We are seeking an experienced and hands-on Senior Customer Engineering Manager. This leader will drive and oversee the work from pre-sales engineering to customer delivery while also actively participating in the technical work. The ideal candidate will have a blend of technical expertise, leadership skills, and a customer-centric approach.
Key Responsibilities:
Leadership:
- Develop and implement strategies to optimize pre-sales and customer delivery processes.
- Coordinate cross-functional efforts to ensure customer satisfaction and retention.
Pre-Sales Engineering:
- Collaborate with the sales team to understand customer requirements and provide technical solutions.
- Conduct product demonstrations and technical presentations to prospective clients.
- Develop and maintain a deep understanding of our products and services.
Customer Delivery:
- Manage the onboarding process for new customers, ensuring a smooth transition from sales to implementation.
- Provide training and support to customers during the implementation phase.
- Ensure timely and successful delivery of our solutions according to customer requirements and project timelines.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- Previous experience from working in a start-up/scale-up environment.
- 5+ years of experience in pre-sales, sales engineering, or customer delivery roles.
- Strong technical background with the ability to understand and articulate complex technical concepts.
- Excellent communication and presentation skills.
- Proven ability to manage multiple projects and customer engagements simultaneously.
- Customer-focused with a passion for delivering exceptional service.
Skills:
- Strong problem-solving skills and attention to detail
- Ability to work collaboratively with cross-functional teams
- Preferable: Technical expertise in Media and AI
Benefits:
- Competitive salary and equity
- Opportunities for professional development and career advancement.
- Pension and private insurance
How to apply:
Please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for this role to . Make sure to include "Application - Senior Customer Engineering Manager" in the subject line. We look forward to reviewing your applications.
About Vionlabs:
Founded in 2010 and headquartered in Stockholm, Sweden, Vionlabs is a pioneering media-tech company dedicated to enhancing the viewing experience through the power of AI. We specialize in leveraging Cognitive AI to create advanced video metadata and personalized content recommendations, helping TV operators, IPTV operators, cable operators, OTT platforms, and broadcasters to maximize their content's potential and boost viewer engagement. Customer base includes Deutsche Telekom, Plex, Paramount+, Cineverse, Hulu Japan, Crunchyroll, and many more.
Our multi-award-winning product, AINAR, is an AI-driven platform that analyzes video and audio content to generate insightful metadata, including emotional and contextual tags, making it easier for streaming services to deliver content that resonates with individual viewers. This technology allows for more precise content tagging and personalized recommendations, ensuring that users spend less time searching and more time enjoying their favorite shows and movies.
With a talented and international team, Vionlabs serves a global clientele, providing scalable and flexible solutions that integrate seamlessly with existing streaming services. Our mission is to revolutionize the media industry by enabling deeper connections between people and the content they love through innovative AI technologies.
For more information, visit our website at
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