E-commerce & Client Success Manager Customer & Partner Success Team · Stockholm · Hybrid Remote

2 weeks ago

Stockholm, Stockholm, Sweden Centra Sweden Full time
Introducing Centra and the E-commerce &Client Success Manager role

Centra is a B2B SaaS startup, offering e-commerce software focused on brands in the fashion and lifestyle segments. Centra has a market leading position within its niche on the Nordic market, and many customers outside the Nordics. We're now looking to accelerate the global expansion and become the market leader in several other countries.

We've built our software to be the very best in the world and we build our team around that same idea. While we are still a young company we already work with some of the strongest brands in the Nordics and have clients throughout Europe, North America, and Asia.

We are recruiting an E-commerce & Success Manager

Centra continues to grow rapidly and our Client & Partner Success department needs to add an E-Commerce & Success Managerto our team. The department is responsible for the overall growth and success of Centra's clients and partners. In this role, you'll play key role in delivering on that promise.

Who we are looking for

We're looking for someone who has a successful track record of advising and supporting demanding leadership-level clients on IT-related business strategy topics, and a huge amount of e-Commerce and digital delivery experience. SaaS Customer Success experience is an additional positive.

This role is a fantastic opportunity to grow but it is also a demanding one from the start and you'll need the below to be successful:

  • Working knowhow of consumer e-tail and e-commerce infrastructure
  • Solid experience in leadership-level digital IT management consultancy
  • At least 3 years of experience in eCom Team, or in close proximity to, e-commerce technologies and workflows
  • Be very technically minded and solution orientated
  • Have great business acumen, both strategically and in operations
  • Strong analytical, mathematical, and creative problem-solving skills
  • Individual drive, and a self-starter mentality
  • Multiparty communication, delegation and organisation
  • Excellent consultative and value-driven communication skills
  • Individual drive, and an entrepreneurial approach to business development
  • Both written and verbal Swedish and English at the native or business level - extra languages are a big plus
  • Able to travel periodically

Your Role

As an e-Commerce & Success Manager, you hold the PnL responsibility for your portfolio of clients and the overall success of our relationship with each.

You'll combine your extensive e-commerce know-how with analysis,Centra platform usage,tooling and CS playbooksto advise clients and foster a relationship focused onboth commercial and operations success.

As the client's voice at Centra, you'll also play a crucial role as aprominent product roadmapstakeholder and contributor.

Our CSM team leverages in-person meetings, events, webinars, and video to communicate withclients in the place and time that creates the most value so you'll becontributing to, and facilitating, thought leadership materials, knowledge base articles, 1-to-many events and client success content in this role too.

Here are some important goals and KPI's our CSM's are responsible for:

  • High net client and revenue retention
  • Churn mitigation and save rates
  • Contract expansion
  • High CES and NPS scores
  • QBR / HBR / YBR account saturation
  • High CRM data quality

What you can expect from us

  • Headless e-commerce platform for fashion & lifestyle brands
  • A portfolio of clients including some of the most renowned fashion brands in Europe

Compensation and benefits

  • Attractive compensation package
  • Sport co-financing and a pack of fitness buddies to join you on your journey to getting fit and strong

Self-development

  • A team where you can run your own projects and be trusted with your work
  • A non-hierarchical work environment where you'll have a lot of impact and space for growth
  • An individual budget for participating in educational programs, meet-ups, and other events related to your profession

Feel at home

  • Casual dress code. Wear whatever makes you feel good, but we love fashion.
  • At Centra, we believe that you should always feel welcome. No matter who you are, we are committed to fostering an inclusive environment for all colleagues
  • And, in case you asked, every day is a "fruit Thursday" at Centra

Follow us at @lifeatcentra on Instagram, to see what it's like to work at Centra and meet some Centra teammates.


#J-18808-Ljbffr

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