Client Engagement Specialist

2 weeks ago


Stockholm, Stockholm, Sweden DOW JONES Full time

Description

The Client Engagement Specialist (CES) oversees all renewal aspects of customer relationships. Responsibilities include retaining contract revenue from existing buying centers, supporting new sales by the Account Executive, and collaborating with internal teams to meet client business needs. The main goal is to drive successful renewals and maintain a strong revenue base for Dow Jones, reporting to the Regional Sales Manager.

Key Responsibilities:

  • Own the retention strategy for assigned Strategic accounts by developing and executing a renewal plan
  • Provide monthly reports to highlight high-risk renewal accounts and propose strategies for improvement
  • Ensure adequate customer training and product utilization by collaborating with the Product Training Specialist team
  • Manage the renewal lifecycle, from pricing to invoicing, to address customer concerns effectively
  • Support new sales to maximize customer ROI with DJ
  • Understand customers' needs, business groups, industry, and competitors to enhance customer experience
  • Act as a conduit for client feedback and competitive intelligence internally
  • Identify opportunities for revenue growth and collaborate with the sales team to capitalize on them
  • Maintain accurate client records and communicate primarily via phone and email

Required Experience:

3+ years in customer engagement or sales
Exceptional written and verbal communication skills
Proven ability to multi-task and meet tight deadlines in a fast-paced environment
Excellent project management and organizational skills with attention to detail
Fluency in Swedish or other Scandinavian languages preferred

Benefits:

Comprehensive Insurance Plans
Retirement Benefits
Fitness Reimbursement Program

Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer. Qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones provides reasonable accommodation for qualified individuals with disabilities during the job application and interview process.



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