Client Engagement Specialist
2 weeks ago
Description
The Client Engagement Specialist (CES) oversees all renewal aspects of customer relationships. Responsibilities include retaining contract revenue from existing buying centers, supporting new sales by the Account Executive, and collaborating with internal teams to meet client business needs. The main goal is to drive successful renewals and maintain a strong revenue base for Dow Jones, reporting to the Regional Sales Manager.
Key Responsibilities:
- Own the retention strategy for assigned Strategic accounts by developing and executing a renewal plan
- Provide monthly reports to highlight high-risk renewal accounts and propose strategies for improvement
- Ensure adequate customer training and product utilization by collaborating with the Product Training Specialist team
- Manage the renewal lifecycle, from pricing to invoicing, to address customer concerns effectively
- Support new sales to maximize customer ROI with DJ
- Understand customers' needs, business groups, industry, and competitors to enhance customer experience
- Act as a conduit for client feedback and competitive intelligence internally
- Identify opportunities for revenue growth and collaborate with the sales team to capitalize on them
- Maintain accurate client records and communicate primarily via phone and email
Required Experience:
3+ years in customer engagement or sales
Exceptional written and verbal communication skills
Proven ability to multi-task and meet tight deadlines in a fast-paced environment
Excellent project management and organizational skills with attention to detail
Fluency in Swedish or other Scandinavian languages preferred
Benefits:
Comprehensive Insurance Plans
Retirement Benefits
Fitness Reimbursement Program
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer. Qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones provides reasonable accommodation for qualified individuals with disabilities during the job application and interview process.
-
Client Engagement Specialist
2 weeks ago
Stockholm, Stockholm, Sweden Dow Jones Full timeJob Description The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will need to liaise with DJ...
-
Client Engagement Specialist
2 weeks ago
Stockholm, Stockholm, Sweden Dow Jones & Company, Inc. Full timeJob Description:The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You retain the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will need to liaise with DJ internal teams to ensure the...
-
Client Specialist
2 weeks ago
Stockholm, Stockholm, Sweden Management Events Full timeManagement Events is seeking a Client Specialist & Speaker Acquisition to join our dynamic team to curate thought-provoking experiences for the Aurora Live Business Network mainly in the UK market and partly in the French and Belgian markets. Aurora Live is a network bringing together a wide range of Information Technology, Cyber and Digital leaders from the...
-
Client Implementation Specialist
2 weeks ago
Stockholm, Stockholm, Sweden 0503 Deutsche Bank Aktiengesellschaft, Filiale Stockholm Full timeJob ListingCompany Overview: Our company is a leading global banking institution, known for providing top-tier financial services to corporate clients and institutions worldwide.Position Overview:Client Implementation Specialists play a crucial role in coordinating and implementing tailored solutions for our top-tier clients, ensuring a seamless experience...
-
Client Solutions Internship
2 weeks ago
Stockholm, Stockholm, Sweden FactSet Full timeFactSet creates flexible, open data and software solutions for over 170,000 investment professionals around the world, providing instant anytime, anywhere access to financial data and analytics that investors use to make key investment decisions. Your Impact: FactSet's Client Solutions Internship Program introduces you to FactSet's solutions, clients,...
-
Group Client Director
2 weeks ago
Stockholm, Stockholm, Sweden GroupM Sverige Full timeWe are currently seeking a dynamic Group Client Director who embodies ambition, perseverance, and drive, and with a true passion for leadership. This individual will foster a culture of excellence where teamwork thrives and dedication to the agency's clients' success is paramount, with the explicit goal of delivering profitable growth. Working closely with...
-
Client Manager Nordics
2 weeks ago
Stockholm, Stockholm, Sweden Standard Chartered Bank Ag Filial Sverige Full timeThe role is responsible for:· Perform end-to-end orchestration across all processes and services managed by Client Management· Engage clients throughout process, ensuring seamless delivery and client experience· Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients...
-
Technical engagement manager
2 weeks ago
Stockholm, Stockholm, Sweden GlobalLogic Full timeJob: IRC202266 Location: Sweden - Stockholm Designation: Lead Software Engineer Experience: 15+ years Function: Engineering Skills: 5G, Agile, Architecture, cloud, Core, Networking, Telecom, Telecom-OSS/BSS, Telecommunication Work Model: Remote, On-Site/Office Description:GlobalLogic is inviting a Senior leader to join its Communication delivery unit....
-
Client Executive
2 weeks ago
Stockholm, Stockholm, Sweden Dassault Systèmes Full timeWe are seeking a key Client Executive who will successfully implement the Dassault Systèmes Industry Strategy for assigned existing Nordic accounts and their value chain in order to increase Dassault Systèmes penetration and revenue growth on a short and mid-term basis. You have dreams? You enjoy a challenge? Here at Dassault Systèmes, we empower people...
-
Content Quality Specialist Stravito 5
2 weeks ago
Stockholm, Stockholm, Sweden MeetFrank Full timeStravito is an enterprise SaaS company on a mission to simplify knowledge discovery. Our company was founded in Sweden in 2017 and now has 80 team members across Europe and North America. Today, employees in world-leading organizations such as Burberry, Comcast, Danone, and Carlsberg use the Stravito platform to quickly access all their company's market...
-
Client Service Director
2 weeks ago
Stockholm, Stockholm, Sweden Publicis Groupe Full timeJob Description Are you a resilient leader with exceptional organizational skills and a strategic mind? This is a fantastic opportunity to thrive in a high-stakes environment. We seek a professional who excels under pressure, manages client interactions with confidence and precision, and brings a structured approach to complex challenges. This...
-
Client Service Director
2 weeks ago
Stockholm, Stockholm, Sweden Publicisgroupe Full timePublicis Groupe is one of the largest communications groups in the world. We are building the agency model of the future and take a holistic approach to our clients' challenges. By fusing together our media, creative, data and technology expertise, we are able to provide clients with integrated solutions, transformative ideas and compelling consumer...
-
IT Specialist
2 weeks ago
Stockholm, Stockholm, Sweden emagine Consulting Full timeEmagine are now looking for a IT Specialist with focus on Microsoft to one of our nordic banking clients. Start: ASAP End: -12-31 Location: Stockholm (3days on site, 2 days remote) Responsibilities :We are looking for an IT specialist with a focus on Microsoft . As an essential member of the team, you will contribute both technical and architectural...
-
Digital Client Manager
2 weeks ago
Stockholm, Stockholm, Sweden Publicis Groupe Full timeJob DescriptionAs a Digital Client Service Manager, you thrive on collaborating with clients to deliver top-notch communication campaigns. Your passion lies in leading a team of channel experts across various online and offline platforms, working together to craft innovative solutions for clients.Your main responsibility involves overseeing campaign...
-
Stockholm, Stockholm, Sweden Nuveen Full timeNuveen is the investment management arm of TIAA. It is one of the largest global asset managers with $1.2trn assets under management and with specialist knowledge across a wide array of asset classes, including fixed income, listed equities and private markets such as real estate, real assets (infrastructure, timber & farmland), private equity and private...
-
Associate Director, Corporate Client Coverage
2 weeks ago
Stockholm, Stockholm, Sweden Standard Chartered Bank Ag Filial Sverige Full timeThe role is responsible for: The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management. The Client Manager is responsible for proactively managing the client account on all day-to-day maintenance activities to ensure the highest level of client service and relationship health. ...
-
Client Advisor
2 weeks ago
Stockholm, Stockholm, Sweden J-Lindeberg Full timeAre you an experienced and entrepreneurial Client Advisor looking for a new challenge? We're recruiting for a part time position to our team at Stockholm Quality Outlet, Barkarby. As an employee at J.Lindeberg, you'll have the opportunity to play a key role in driving growth, building the brand, and delivering exceptional customer experiences. We value...
-
Client Director
2 weeks ago
Stockholm, Stockholm, Sweden Dassault Systèmes Full timeJoin our Customer Solution Experience team and help our clients to reach their potential.Dassault Systèmes, the 3DEXPERIENCE company, provides businesses and people with virtual universes to imagine sustainable innovations. Our world-leading solutions transform the way products are designed, produced, and supported. At Dassault Systèmes we empower people...
-
Client Executive, Large Corporates
2 weeks ago
Stockholm, Stockholm, Sweden Nordea Bank Full timeJob ID: 24568We are in search of an experienced and enthusiastic Client Executive to join our team that caters to Large Corporates & Institutions in Sweden. Take the chance to become part of the leading bank in the Nordics with a wide range of Large Corporate clients. Your main responsibilities will revolve around fostering relationships and expanding a...
-
App Senior Digital Specialist
2 weeks ago
Stockholm, Stockholm, Sweden Precis Digital Full timeAt Precis, we are a group of friendly experts in media buying, analytics & marketing science, creative and technology with a joint mission to help great companies thrive in the digital landscape.Are you curious to learn more about us? You can meet some of our coworkers and read about our departments here . For insights into how is life at Precis and a peek...