Customer Care Representative-Associate
7 months ago
CE Operations: Customer Support; Customer Support (Phone; Email; Chat etc.); Account Creation; Basic Process Onboarding; Bookings; Customer Inquiry; Customer Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Tracking; Customer Relationship Management; Single Point of Access (SPOA)
Har du goda kunskaper i norska eller svenska och vill få möjligheten till en utvecklande roll i vårt härliga gäng av engagerade och ambitiösa kollegor, är detta tjänsten för dig
Hos oss står individens utveckling i centrum. För rätt person finns det goda utvecklingsmöjligheter både inom kundservice och vidare inom bolaget.
Arbetsuppgifterna består utav allt från enkla spårningar av paket och bokningar, till komplicerade fakturafrågor och reklamationer. Kommunikationen med kund sker via telefon och mail.
Vi letar efter dig som är en god kommunikatör och strukturerad lagspelare. Du tycker om att ta ansvar och hittar lösningar, där andra ser problem. Du är engagerad, positiv och drivs utav att leverera god service.
För att lyckas i rollen måste du:
Prata flytande svenska eller norskaBehärska engelska i både tal och skriftHa god datorvanaHa minst gymnasiekompetensVi erbjuder:
En global arbetsplats som präglas av en god gemenskap och öppenhet. Samt fokus på individuell utveckling inom befintlig tjänst och inför framtida möjligheter.
Vi sitter i en öppen kontorsmiljö i fräscha lokaler på Limhamn i Malmö. Arbetstiderna är måndag till fredag 08:00-18:00. Du kommer att arbeta heltid efter ett rullande schema. Anställning enligt kollektivavtal.
Är du rätt kandidat för jobbet, leder en lyckad intervjuprocess till en spännande karriär och anställning hos oss
Varmt välkommen med din ansökan
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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