Professional Services Director
1 week ago
Location: Copenhagen, DK
About the role:
We are excited to announce an opportunity for a talented and motivated Professional Services Director to join our team at Auditdata. In this key role, you will play a crucial part in ensuring the delivery of top-notch services to our valued clients, ultimately contributing to their satisfaction and success.
As the Professional Services Director, you will manage the SaaS services delivery organisation, lead a team of dedicated service professionals, guiding and mentoring them to achieve excellence in service delivery. Your strategic mindset will be put to good use as you develop and implement innovative service strategies that align with our clients' needs and expectations.
Collaboration is at the heart of what we do, and you will work closely with cross-functional teams to ensure a seamless and integrated approach to service delivery. By identifying opportunities for improvement and implementing best practices, you will continuously enhance the overall customer experience and drive customer satisfaction to new heights.
Key Responsibilities:
Oversee and manage Auditdata Project portfolio incl. capacity, financials, forecasting and reporting
Act as Auditdata’s senior management representative in large and strategic projects and programs, develop and implement service strategies that drive client success
Identify and capitalize on opportunities for service improvement and innovation both from a delivery quality, time to value as well as financial performance perspective
Lead and mentor a team of service professionals to deliver exceptional service
Ensure and maintain high levels of customer satisfaction through quality service
Create a healthy performance culture with tangible services KPI’s, performance evaluation, constructive feedback and recognition
Collaborate effectively with cross-functional teams to ensure coordinated service delivery
If you are a visionary leader with a proven track record of strategic thinking, exceptional leadership skills, and a genuine passion for delivering outstanding services, we invite you to consider this exciting opportunity at Auditdata. Join our dynamic team and be part of a culture that is committed to driving customer success through cutting-edge service solutions.
Your qualifications:
Experience running professional services team(s) and a portfolio of projects within SaaS deliveries and consulting work to international customers
5+ years of experience building, leading and managing professional services teams
Experience using different software like Azure DevOps/Jira to handle project deliveries, budgets, time planning and time registrations etc.
Strong understanding of Agile/PRINCE2/PMP frameworks and principles; related certifications would be a plus
MsC or BsC degree in related field
Fluent English written and spoken
You are:
Naturally curious to understand technical solutions in hearing care industry and how they help improve quality of life for our end-users
Strong communication and execution skills
Able to travel worldwide to a customer side
What’s in it for you:
Long-term, secure engagement in the stable product development company
High business standards environment
Great company values and ethics
Flexibility and flat management structure
Learning opportunities and professional development (incl. related certifications, paid trainings & courses)
Hybrid work model
Auditdata is a proud Danish company that delivers software-as-a-service (SaaS) and hardware solutions to audiologists and hearing clinics. Our mission is to enhance the patient experience when they enter a hearing clinic. Our headquarters is in the heart of Copenhagen with offices in Ukraine, UK, Poland, Canada, Australia, USA, and more.
Take part in a culture where personal and professional growth is as important as business growth. Spread throughout the world, our team casts a wide net across many locations, lifestyles, and backgrounds.
Feels like it’s a perfect match to you?
We look forward to your application (please apply your English CV)
Auditdata is an equal opportunity employer that is committed to create diverse work environment free of discrimination and harassment. We make recruiting decisions based on your experience and skills.
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