Technical Support

2 weeks ago

Stockholm, Sweden Qliro Full time
What we do at Qliro

At Qliro we deliver safe and simple payments. We are a dedicated partner to our merchants who serve their customers every day. We believe that if our merchants grow, we grow. We are a company of dedicated, friendly and highly competent people that together have redefined what Qliro and payments can be. We are now on a journey of scaling our business both here in Sweden and the Nordics.

What you will get to do

As a Technical Advisor, you’ll be handling external & internal inquiries in the team’s applicable channels. Be responsible for feedback & complaints, provide appropriate solutions and alternatives within our KPI’s and time limits; follow up to ensure resolution. Keep records of interactions, process in- & outbound inquiries and file documents. Follow communication procedures, guidelines, and policies. You’ll be a vital part in ensuring our merchants’ satisfaction.

  • Enroll and Onboard Merchants in relevant technical systems
  • Be responsible for the initial technical trouble shooting for Merchants
  • Test and implement new features in our modules.   
  • Drive feedback and improvements areas both within the department but also cross function.
  • Have a good understanding of our backend and APIs to ensure it is handled correctly.
  • Play an active role in supporting Key Account Managers and stakeholders with technical knowledge and guidance. 
  • Handle daily operational tasks. Drives automatization improvements related to the tasks.  
  • Continuously improve process documentation

What you bring to the team  

  • You are a quick learner with basic skills and experience from working with REST APIs
  • You have experience from working with finance and payments solution (technical or non-technical) like payment processing or compliance is an advantage
  • Are fluent in English, verbally and in writing
  • Have a technical and analytical mindset, and take pride in knowing your domain thoroughly
  • Are a critical thinker, comfortable with complexity and can navigate unclear situations in a calm and confident manner
  • An excellent problem solver with a sense of ownership and great attention to detail

Does this sound like your next role? What are you waiting for - apply now 

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