Customer Support Representative

4 weeks ago

Malmö, Sweden Minut Full time
The role

You will be joining Minut's customer support team. Almost all communication with customers is over email but jumping on a call with our customers from time to time might be required. You will answer questions ranging from technical issues to property managers wanting to know more about Minut and our services before a purchase.
As part of our customer support team, you will be the person our customers have the most contact with. Most of the time, this is their first contact with an employee at Minut. It will be important that you keep a good tone while being clear in your answers to the people reaching out.
Customer support is the bridge between customers and the rest of the team at Minut. An important part is to raise customer feedback, common questions, or issues to the rest of the team.

A typical workday means

  • Answering customers' questions
  • Jumping onto a call with customers to answer their questions
  • Sync with the sales, marketing, and engineering team
  • Keep information about our services and features up to date
Who we are looking for: 
Someone who believes in:
  • putting your ambition and imagination to work every day
  • communicating in concise, thoughtful, and effective ways
  • helping others and taking the initiative
In your day-to-day work, you are someone who:
  • can juggle a lot of things at once while remaining organized
  • is service-minded and communicates well
  • loves problem-solving
  • is curious about new technology and creating good customer relationships
Background:
  • Excellent English communication skills 
  • Fluency in French is required
  • Experience with tech customer support in a startup environment
  • Knowledge of Spanish, German, or Italian language will be considered a plus
What you'll do

A typical workday means

  • Answering customers' questions
  • Jumping onto a call with customers to answer their questions
  • Sync with the sales, marketing, and engineering team
  • Keep information about our services and features up to date
What you bring

Someone who believes in:

  • putting your ambition and imagination to work every day
  • communicating in concise, thoughtful, and effective ways
  • helping others and taking the initiative
In your day-to-day work, you are someone who:
  • can juggle a lot of things at once while remaining organized
  • is service-minded and communicates well
  • loves problem-solving
  • is curious about new technology and creating good customer relationships
Background:
  • Excellent English communication skills (required)
  • Experience with tech customer support in a startup environment
  • Knowledge of French, Spanish, German, or Italian language will be considered a plus
Benefits

  • Co-ownership – You'll receive a stock option package of KPOs (kvalificerade personaloptioner). If the company value increases, so does the value of your stake.
  • Learning – Be part of an environment highly focused on knowledge and developing new skills.
  • A hybrid working policy (at least 2 days per week from our Malmö or London office).
  • Off-site –  Company-wide retreat in beautiful locations once a year.
  • Wellness Grant (friskvårdsbidrag) – up to 5000 SEK/year
  • Occupational pension (tjänstepension)
About us

Minut is a startup dedicated to revolutionizing the short-term rental industry with a commitment to sustainability. As the clear market leader and the sole monitoring solution endorsed by Airbnb, we are on a mission to make home-sharing work for everyone. We have developed cutting-edge sensor technology and a powerful SaaS platform tailored for Airbnb hosts and property managers. Our comprehensive solution addresses the key challenges in short-term rental operations, providing seamless monitoring and automation. With Minut hosts get peace of mind, neighbors quiet, and guests can enjoy their stay in privacy.

A fair chance

Minut is open to applications from all sections of society. We believe that you should be fit to work in this role, motivated, and experienced enough, regardless of ethnicity, belief or religion, family structure, sexual orientation or gender identity, or anything else that makes you, you.

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