Client Engagement Specialist
1 month ago
Description
:The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You retain the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will need to liaise with DJ internal teams to ensure the clients business needs are met to support the renewal. You must develop and drive successful renewals ensuring a strong revenue base for Dow Jones. You will report to the Regional Sales Manager.
Key Responsibilities:
Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan Provide a monthly report to manager highlighting high risk renewal accounts within the region and strategy/ideas to turnaround Ensure appropriate levels of customer training and product utilization by working with the Product Training Specialist team and monitoring internal reports Oversee the renewal lifecycle; from pricing, contracting, to invoicing and client support, so customer concerns get addressed correctly throughout the fiscal year Support new sales into existing accounts to ensure maximum customer ROI with DJ Know your customer including the development of good account understanding, business groups deriving value from DJ services, understanding the clients' business/industry, competitor solutions they are using and the client's current and developing needs. Serve as a client conduit internally for feedback and competitive intelligence to DJ Product, Content & Marketing. Identify opportunities for increased revenue within the set of accounts (up-selling and cross-selling) and work with other members of the sales team to follow through on such opportunities. Maintain accurate and appropriate client records within our systems. You will communicate with clients mainly via telephone and email.Required Experience:
3+ years in customer engagement or sales
Exceptional written and verbal communication skills
Proven ability to multi-task and adhere to tight deadlines in a fast-paced, collaborative environment
Excellent project management and organizational skills with a keen attention to detail
Fluency in Swedish or any other Scandinavian languages is preferred
Benefits
Comprehensive Insurance Plans
Retirement Benefits
Fitness Reimbursement Program
#LI-Hybrid
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process.-
Client Engagement Specialist
2 weeks ago
Stockholm, Stockholm, Sweden DOW JONES Full timeDescriptionThe Client Engagement Specialist (CES) oversees all renewal aspects of customer relationships. Responsibilities include retaining contract revenue from existing buying centers, supporting new sales by the Account Executive, and collaborating with internal teams to meet client business needs. The main goal is to drive successful renewals and...
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Client Engagement Specialist
2 weeks ago
Stockholm, Stockholm, Sweden Dow Jones Full timeJob Description The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will need to liaise with DJ...
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Client Engagement Specialist
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Stockholm, Sweden Dow Jones Full timeJob Description The Client Engagement Specialist (CES) manages all renewal aspects of the relationship with a defined set of customers. You are responsible for retaining the existing contract revenue within existing buying centers and supporting new sales into these accounts made by the Account Executive. To this end you will need to liaise with DJ...
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