Service Delivery Project Manager

6 months ago

Stockholm, Sweden Alstom Full time

Req ID:440926 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Service Delivery Project Manager in Stockholm we’re looking for?

Your future role

As a Service Delivery Project Manager you lead two SLA’s, EBICOS900 (Traffic Management Systems) and EBISAT890 (Communication system between Interlocking and TMS). This means interacting internally and with the end customer on a daily basis.

No two days are the same, but day-to-day, you’ll represent the PI function within the project core team and in customer interactions, leading activities to meet service level agreements for TMS (Traffic Management System).

You’ll specifically take care of securing resource allocation, planning hours and costs, and effectively manage risks and opportunities. Collaboration is at the heart of what we do, and you’ll excel in working with internal and external stakeholders, lead and plan customer interactions and follow-up meetings.

We’ll look to you for:

Lead Project Core Team in executing Product Introduction activities from project initiation. Implement and communicate PI processes, ensuring resources are skilled and available. Manage Project Warranty Work Package and achieve contractual Reliability targets. Capture and analyse field data during start-up, design, and manufacturing phases. Timely delivery of PI-related deliverables, adhering to contract and PI standards. Develop commissioning and warranty period strategy, including customer infrastructure agreement. Implement incident management for Non-Conformity Reports and ensure closure of Open Items. Supervise project-specific PI staff and coordinate internal/external audits. Adhere to Alstom Zero Deviation Plan and Customer EHS requirements on Customer Sites. Coordinate obsolescence management for Digital & Information Systems. Ensure supplier commitment and execute charge-back agreements. Identify additional Services sales opportunities during the warranty period.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Degree in engineering and/or an industrial background Strong prior experience in Project execution (technical or industrial) and team management Familiarity with multi-platform product knowledge, field experience, customer contact, contract management, EHS knowledge/exposure Analytical thinking, problem solving and resilience Ability to adapt, influence and negotiate Flair for leading and influencing others A Strong self-government mindset A proactive and resourceful approach Desire to work collaboratively Strong communication and negotiation skills Adaptability and effective time management Detail-oriented

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

Enjoy stability, challenges and a long-term career free from boring daily routines Collaborate with transverse teams and helpful colleagues Contribute to innovative projects Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.


Job Segment: Project Manager, Information Systems, Manager, Technology, Management

  • Service Delivery Project Manager

    3 weeks ago

    Stockholm, Stockholm, Sweden Alstom Full time

    At Alstom, we're looking for a skilled Service Delivery Project Manager to lead our projects in Stockholm.This role involves managing two SLAs, EBICOS900 and EBISAT890, and interacting with internal and external stakeholders on a daily basis.You'll be responsible for securing resource allocation, planning hours and costs, and effectively managing risks and...

  • Service Delivery Project Manager

    4 weeks ago

    Stockholm, Stockholm, Sweden Alstom Full time

    About the RoleWe are seeking a highly skilled Service Delivery Project Manager to join our team in Stockholm. As a key member of our project core team, you will be responsible for leading the execution of Product Introduction activities from project initiation.Key ResponsibilitiesImplement and communicate PI processes, ensuring resources are skilled and...

  • Service Delivery Manager

    4 weeks ago

    Stockholm, Stockholm, Sweden Iver Sverige Full time

    Om rollen som Service Delivery Manager på IverIver söker en Service Delivery Manager som vill vara med och bidra till bättre IT-lösningar som gör skillnad för våra kunder. Rollen innebär ett helhetsansvar för leveransen av IT mot Ivers kunder, där du kommer att arbeta nära både kundens beslutsfattare och dina kollegor på...

  • Service Delivery Manager ITIL

    3 weeks ago

    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    Job OverviewAs a key member of our Service Integration team at Infotree Global Solutions, you will play a vital role in ensuring the smooth operation of our services. Your primary responsibility will be to oversee the delivery of high-quality IT services that meet our business needs.Key ResponsibilitiesChange approval and incident backlog reviewCollaboration...

  • Service Delivery Manager

    3 weeks ago

    Stockholm, Stockholm, Sweden Iver Sverige Full time

    Vi på Iver söker en Service Delivery Manager som vill vara med och bidra till bättre IT-lösningar som gör skillnad för våra kunder. Rollen innebär ett helhetsansvar för leveransen av IT mot Ivers kunder.Din roll som Service Delivery Manager på IverDin roll innebär att arbeta nära både kundens beslutsfattare och dina kollegor på Iver. Du...

  • Senior Planning Manager

    1 week ago

    Stockholm, Stockholm, Sweden Mace Full time

    Mace is committed to redefining the boundaries of ambition. As a Senior Planning Manager, you will play a vital role in creating responsible places that bring transformative impact to our people, communities, and societies worldwide.The Project: Mace is expanding its services across Europe and supporting clients with capital works, new build, or...

  • ITIL Service Delivery Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    Job Summary: We are seeking a Service Delivery Manager with ITIL certification to join our Service Integration team at Infotree Global Solutions.

  • Service Delivery Manager ITIL

    4 weeks ago

    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    At Infotree Global Solutions, we're looking for a skilled Service Delivery Manager ITIL to join our Service Integration team. This role is crucial in ensuring all services perform according to our business needs and stepping in to take action when they don't.Daily Tasks: Change approval Incident backlog review Product team / Vendor coordinationRequired...

  • Service Delivery Manager ITIL

    3 weeks ago

    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    At Infotree Global Solutions, we're looking for a skilled Service Delivery Manager ITIL to join our Service Integration team. As a key member of our team, you'll be responsible for ensuring all services perform according to our business needs and taking action when they don't.Daily Tasks:Change approvalIncident backlog reviewProduct team / Vendor...

  • Technical Delivery Director

    2 weeks ago

    Stockholm, Stockholm, Sweden Epam Full time

    About the RoleWe are seeking a highly technical and proactive Delivery Director with expertise in the software services industry to manage complex transformation programs, projects, and workstreams. As a key member of our team, you will be responsible for overseeing end-to-end client delivery, managing client relationships, and coordinating multiple activity...

  • Service Delivery Manager ITIL

    2 weeks ago

    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    At Infotree Global Solutions, we're seeking a skilled Service Delivery Manager ITIL to join our Service Integration team. This critical role ensures all services align with our business needs and intervenes when they don't meet expectations. With a cohesive overview and operational awareness, you'll help Product Teams deliver exceptional online customer...

  • Service Delivery Manager ITIL

    4 weeks ago

    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    Service Integration TeamWe are seeking a skilled Service Delivery Manager ITIL to join our team at Infotree Global Solutions. As a key member of our Service Integration team, you will play a crucial role in ensuring that all services perform according to our business needs.Daily Tasks:Change approval and implementationIncident backlog review and...

  • Service Delivery Manager ITIL

    2 weeks ago

    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    **Role Summary**As a Service Delivery Manager ITIL at Infotree Global Solutions, you will be responsible for ensuring all services perform according to our business needs and taking action when they don't. This role requires a cohesive overview of operational and tactical awareness, as well as control of our support processes to help Product Teams provide...

  • Service Delivery Manager

    2 weeks ago

    Stockholm, Stockholm, Sweden Iver Sverige Full time

    Välkommen till Iver Sverige, en ledande partner för digital transformation! Vi söker en Service Delivery Manager med ett starkt fokus på IT-lösningar och kundorienterad servicemanagement.Din roll som Service Delivery Manager på IverDen här rollen innebär ett helhetsansvar för leveransen av IT-lösningar mot Ivers kunder. Du kommer att arbeta nära...

  • Service Delivery Coordinator

    1 month ago

    Stockholm, Stockholm, Sweden Vontier Full time

    About the RoleWe are seeking a highly motivated and organized Service Delivery Coordinator to join our team at Vontier. As a key member of our Shared Service Center, you will play a crucial role in ensuring the delivery of high-quality service to our customers.Key ResponsibilitiesProactively manage service deliveries to ensure timely and efficient resolution...

  • Service Delivery Manager ITIL

    4 weeks ago

    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    At Infotree Global Solutions, we're looking for a skilled Service Delivery Manager ITIL to join our Service Integration team. As a key member of our team, you'll be responsible for ensuring all services perform according to our business needs and taking action when they don't. Your control of the cohesive overview, operational/tactical awareness, and control...

  • Network Delivery Management Lead

    7 days ago

    Stockholm, Stockholm, Sweden Vattenfall Full time

    Job Title: N-4 Manager for Network Delivery ManagementAbout the Role:We are seeking a highly skilled and experienced N-4 Manager for Network Delivery Management to join our team at Vattenfall. As a key member of our organization, you will be responsible for leading a newly created team of 13 employees and commercially managing and maintaining IT...

  • Service Delivery Manager ITIL Expert

    2 days ago

    Stockholm, Stockholm, Sweden Infotree Global Solutions Full time

    About Infotree Global SolutionsWe are a leading provider of innovative solutions in the retail and e-commerce sectors. Our team is dedicated to delivering exceptional service and ensuring seamless operational performance.Job Title: Service Delivery Manager ITIL ExpertThe successful candidate will have substantial experience in providing services aligned with...

  • IT Service Delivery Specialist

    2 months ago

    Stockholm, Stockholm, Sweden 0105 DXC Technology Sverige AB Full time

    Job Title: ITO & Cloud Service Delivery ProfessionalJob Summary:We are seeking a highly skilled ITO & Cloud Service Delivery Professional to join our team at 0105 DXC Technology Sverige AB. As a key member of our infrastructure team, you will be responsible for providing expert technical support in infrastructure services, responding to complex issues and...

  • N-4 Manager for Network Delivery Management

    2 weeks ago

    Stockholm, Sweden Vattenfall Full time

    Job DescriptionWould you like to bring more sustainable tomorrow into our society during your daily work?    In the segment IT Supply we are looking for an N-4 Manager for Network Delivery Management. This team will be newly build functional cross all Vattenfall countries. Therefore we are looking for a manager being based in one of the Vattenfall...