Customer Operations Officer
2 days ago
About Nordnet
Nordnet was founded in 1996 with the mission to democratize saving and investing. We have since grown into the leading digital platform for savings and investments in the Nordic region. Through innovation, simplicity, and transparency, we challenge traditional structures and provide private savers with access to the same information, tools, and services as professional investors.
We are now looking for a Finnish-speaking colleague to join us as a Customer Operations Officer at Nordnet Bank.
This is a permanent position, ideal for someone with high ambition, who is structured, efficient, and analytical.
Customer Operations and your role:
As a Customer Operations Officer, you will work with various analytical and administrative tasks that require accuracy and a deep understanding of the regulations governing the financial industry, while operating in a fast-paced environment. You and your colleagues will rotate between different areas of responsibility to build broad competence and contribute where the need is greatest.
Customer Operations manages the customer lifecycle for all Nordic customers and is a crucial part of Nordnet's business. In all areas, we ensure that we have accurate customer data according to applicable regulations, especially within anti-money laundering (AML) and tax legislation. Our key areas include:
- Onboarding new customers: customer due diligence checks (AML/KYC) and registration of new customers, identifying high risks and anomalies
- Managing existing customers: following up, verifying, and updating customer data to meet financial institution requirements
- Offboarding: closing accounts and handling matters such as estates, terminations, and bankruptcy procedures
We are continuously striving to improve, streamline, and automate our processes, which requires a strong system and technical understanding.
Your background:
- You have previous experience with analytical and administrative tasks, preferably within banking and finance
- You are precise, structured, and productive
- It is also meritorious if you have experience with estate administration
- In addition to being fluent in English, we are now looking for someone who also speaks Finnish.
You are structured, detail-oriented, and appreciate the importance of good data quality. Furthermore, you possess analytical skills, are engaged, and eager to continually develop and broaden your knowledge. You want to be part of building efficient and scalable processes and are positive about change.
If you are a goal-driven person who always strives to exceed expectations, we encourage you to apply as soon as possible.
What we offer:
At Nordnet, you will have the opportunity to work in a Nordic environment focused on innovation, product development, and technology. We accelerate, renew ourselves, and build the best platform for saving and investing. Our ambitions are high, and you will be part of an exciting and challenging journey with a great team of sharp and dedicated colleagues. There is great potential for development and opportunities to be part of the journey to become the first choice among Nordic savers.
We have 900 employees in Stockholm, Oslo, Helsinki, and Copenhagen.
More information about Nordnet is available on our corporate website and in our brand movie "This is Nordnet," which describes our identity.
Visit us at: , , , and
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