Nordic Head of Customer Service Operation

2 days ago

Stockholm, Stockholm, Sweden Allente Nordic Full time €120,000 - €180,000 per year
Join Allente as our new Nordic Head of Customer Service Operation & Transformation

Are you a visionary leader with a passion for transformation, innovation, and operational excellence? Do you thrive in dynamic environments where change is constant and impact is tangible? 

At Allente, we're on a journey to redefine customer service across the Nordics — and we're looking for a Head of Customer Service to lead that change. 

Your Mission: 

As Head of Customer Service, you'll be a driving force behind our transformation agenda. You'll lead strategic change initiatives, optimize large-scale partner operations, and shape the future of customer experience through innovation and technology. This role is pivotal in evolving our service model, enhancing efficiency, and delivering value across all Nordic markets. This position requires some travel, as our customer service operations are based in Poland. 

What You'll Do: 

  • Lead transformation across systems, processes, and partner operations 
  • Lead a team of 8 experienced Customer Success professionals 
  • Manage and develop large vendor partnerships with a focus on performance, scalability, and innovation 
  • Own CS KPIs, budget, and strategic outcomes across Nordic markets 
  • Drive data-led decision making and continuous improvement 
  • Champion the use of technology to elevate customer experience and operational efficiency 
  • Collaborate cross-functionally to grow CS as a sales channel, reduce churn, complaints, and friction points Integrate service-led sales strategies into the customer journey 
  • Shape our contact strategy, channel mix, and automation roadmap 
  • Ensure compliance with GDPR and other regulatory frameworks 

Who You Are:

  • Competitive 
  • Experienced leader with strong commercial insight and strategic drive. 
  • A change agent with a proven track record in leading transformation and innovation 
  • Experienced in managing complex partner ecosystems and outsourced operations 
  • Tech-savvy and passionate about leveraging digital tools to drive impact 
  • A confident communicator who can influence across all levels of the organization 
  • Curious, future-focused, and inspired by best practices across industries 

Why Join Us? 

At Allente, we #Dare to challenge the status quo, #Care deeply about our people and customers, and #Share knowledge to grow together. 

We offer: 

A permanent role in one of the Nordics' leading media and connectivity companies Opportunities to shape and lead strategic transformation 

Competitive benefits and extra vacation days 

Allente TV subscription for your entertainment 

A collaborative, fun, and forward-thinking culture 

Application: 

Ready to shape the future of customer service in the Nordics? Join us and be part of a bold transformation journey.

We're reviewing applications on a rolling basis, so don't wait to apply

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