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Master's thesis: Applied AI to enhance operational efficiency and customer experience

2 weeks ago


Stockholm, Stockholm, Sweden Dryft Full time 60,000 - 120,000 per year

Master's thesis: Applied AI to enhance operational efficiency and customer experience

The home renovation sector is one of the largest in Sweden - yet also one of the last to fully benefit from the power of modern technology. At Dryft, we have built Sweden's most appreciated home renovation brand while developing our own tech platform, Dryft Core. It powers both the customer experience and the operational efficiency the industry has never seen before.

This thesis gives you the opportunity to apply emerging AI technologies to real business challenges. By combining technical skills with business insight, you will develop and demonstrate a highly sought-after skill set for your future career.

The subject and focus of the thesis can be tailored to your interests, academic background and preferred areas of exploration so that it aligns with your goals.

Purpose of the thesis

The project blends
exploration, analysis, and practical prototyping
. Your goal is to investigate how businesses of the future will operate in an AI-driven world by exploring opportunities such as:

  • Improving access to knowledge and decision support in everyday operations
  • Enhancing workflow efficiency across internal teams
  • Supporting or improving the customer journey through smart tools or interactions

Based on your findings, you will design and prototype AI-supported solutions - either for internal use, customer-facing contexts, or both.

Possible focus areas

The direction and depth of the thesis will be shaped together based on your background and interests. Examples include:

  • AI-assisted internal tools for planning, knowledge access, or coordination
  • Customer-facing prototypes that improve communication, guidance, or service quality
  • Structuring and using organizational data for applied AI
  • Human-in-the-loop or co-pilot solutions for real workflows
  • Evaluating the impact, usability, and scalability of AI concepts

How you'll work

You will collaborate closely with both the business side and our tech team, with Dryft's CTO as your mentor, to:

  • Identify real needs through interviews and observations
  • Explore data, workflows, and knowledge flows
  • Prototype and test AI-driven solutions
  • Evaluate their impact on operations and/or customer experience

What we provide

  • Access to real users, problems, and workflows
  • Support from both tech and operations stakeholders
  • Data, insights, and freedom to shape direction
  • Flexible setup (remote + Solna, Stockholm office)
  • 60 000 kr compensation

Who this thesis is suited for

This thesis can be tailored to your academic background, interests, and preferred direction. The scope and angle will be adapted together to ensure it aligns with your studies and ambitions.

You may come from fields such as:

  • Computer Science / AI / Engineering
  • Industrial Engineering / Information Systems
  • Service Design / Innovation / Data Science

You are likely to thrive in this thesis if you:

  • Enjoy exploring how technology can solve real challenges
  • Like combining analysis with hands-on prototyping and iteration
  • Feel comfortable engaging with both business stakeholders and technical teams
  • Are excited by the opportunity to test ideas quickly and learn from real users

You don't need to have all the answers from the start - an exploratory mindset, problem-solving ability, and interest in applied AI are what matter most.

Practical Details

  • Start: Preferably early 2026, but flexible to what suits you
  • Location: Hybrid (Remote + Office in Solna, Stockholm)
  • Language: English or Swedish
  • Supervisor/mentor: Dryft CTO Johannes Ivarsson
  • Compensation: kr