Swedish Customer Support Agent in Crete

6 days ago

Helsingborg, Skåne, Sweden Job Squad Full time 40,000 - 60,000 per year

Reference: TECR

About Crete: 

Chania, one of the most beautiful cities on the island, offers stunning beaches, charming old streets and a relaxed Mediterranean lifestyle. Now you have the chance to build your career here while enjoying everything Crete has to offer.

We offer you:

Paid flight ticket to Crete, Chania

14 monthly salaries per year (including 2 bonus salaries)

Bonus and commission opportunities in addition to base salary

Nordic management

Award-winning company – "Great Place to Work"

Client-specific training

Personal and career development opportunities within the company

Staff activities, events, and a fantastic recreation room with gym, table tennis and TV

We are looking for someone who:

Is at least 18 years old

Is fluent in Swedish (spoken and written) and has good English skills

Has basic computer knowledge

Is service-minded, professional and thorough, while also responsible, goal-oriented, stress-resilient and enjoys problem solving

Is flexible, available and ready to work here for at least 12 months

About the role:

Customer support via incoming phone calls, emails and chat – analysing problems and solving customer cases quickly, clearly and effectively, from simple to more complex issues

Upselling – in each call you will carry out a needs analysis and inform all customers about current campaigns

You will work towards set goals, assessed on call time, customer satisfaction and sales targets

During the recruitment process we carry out mandatory background checks on all candidates (we will therefore ask for your personal identification number during our first contact with you)

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