Order Support Specialist

Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company's mission is to make secure login easy and available for everyone. Yubico was founded in 2007 by Stina and Jakob Ehrensvard, and is public on Nasdaq Stockholm Main Market: YUBICO. Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. Our global customer base includes organizations of varying sizes, from large corporations such as Google, Amazon, Microsoft and Hyatt, to companies like Dyson. We  are a global company with a strong company culture and employees located in over 14 countries. Yubico's  headquarters are based in Stockholm, Sweden and Santa Clara, CA. Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at-risk individuals through our philanthropic initiative, Secure it Forward.
At Yubico, we offer:
Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here).
Social Connection: Relationships and connectedness matter, and we love spending time with our team Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out ourLife at Yubico Page on LinkedIn and our awards here.
The Role:
Yubico seeks an Order Support Specialist to join our Supply Chain team. As an Order Support Specialist, you will be a key player in the service we provide to our valuable customers. You will work to ensure our high volume of orders and returns are managed in an efficient and timely manner. You will work to maintain effective communication with the Customer Support Team and other departments internally as needed. This position is a prime opportunity for someone looking to expand their career with an industry leader. Tasks and Responsibilities:

• Work closely with the Fulfillment Team to manage webstore order inquiries according to company guidelines, with careful attention to specific requirements for approval
• Work with other functions to support the customer experience by handling inbound support requests relating to orders
• Manage and track online orders and returns process
• File Jira tickets for internal process improvements related to the webstore and ERP system
• Reports to the Director, Operations - Order Mgmt EMEA/APJ
• 6 months with the possibility for extension

Basic Qualifications:

• At least two years of business experience in a similar role
• Excellent written and verbal communication skills in both English and Swedish
• Experience with Office applications (e.g. G-Suite apps like Docs, Sheets and Slides)
• Detail-oriented and methodical in completing tasks
• Team player with cross-cultural savviness and flexibility to work closely with colleagues globally
• Positive working attitude, service-minded, problem solver and desire to learn
• Experience with an Enterprise Resource Planning (ERP) system (e.g. NetSuite)
• Experience with a ticketing system (e.g. Service Cloud) 
• Experience working in an Ecommerce/Payment Solution systems (e.g. Magento, Stripe)
  

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We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team.
Yubico does not accept agency resumes or referrals so please do not send them to our careers staff or employees. Yubico is not responsible for any fees related to unsolicited resumes or referrals.
Personal data submitted through this form is used for managing Yubico's recruitment activities, which include facilitating any application you make, setting up and conducting interviews and tests for applicants, evaluating and assessing results and selecting candidates, and as otherwise needed in our recruitment and onboarding processes. The use of your personal data may also be necessary prior to entering into a contract with you (that is prior to offering you a job with Yubico). Your personal data will only be used for the purposes for which it was collected and in accordance with the Yubico Privacy Notice. We only keep your personal data for as long as necessary and in compliance with Yubico's record retention policies. If you have asked us to, we will keep you informed of other opportunities at Yubico. We do this in various ways, including email and by phone. If at any time you do not want us to contact you or use your information as described herein please contact us at [email protected] to let us know and we will delete all such information. Providing your personal data is voluntary, but necessary to join our talent community, and if you do not agree to provide your data, we will not be able to consider you as part of our talent community.
As part of providing the requested service, we will transfer your data to be processed by Lever, Inc., a service provider contracted by Yubico AB and/or its subsidiaries that meets legally mandated privacy requirements. The Yubico Privacy Notice offers more information about Yubico privacy practices, including the lawful basis for processing of personal data, how to lodge a complaint with the supervisory authority, and how to contact Yubico to exercise your data subject rights. In this notice, when we refer to "Yubico", "us", "we" or "our", we mean the Yubico group company or companies that you apply to, or correspond with, and which are responsible for any personal data collected about you.  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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