Support Specialist

2 weeks ago

Stockholm, Stockholm, Sweden Tiptapp Full time

Location: Stockholm (Hybrid/Remote-first). We're a remote-first team, but for this role we prefer someone based in Stockholm who can join occasional in-person meetings.

Why Tiptapp

Tiptapp turns idle car space into same-day delivery power. Our marketplace lets anyone move, deliver or recycle items quickly while cutting CO₂ if you live in Stockholm, London, Berlin or Lisbon. Since 2020 we're profitable and are gearing up for continued expansion. We're backed by early investors in Spotify and Klarna.

About the role

At Tiptapp, we're building a high-quality, user-first support function that adapts to the needs of our users and the company. As a Support Specialist, you'll work in daily support while also acting as a point person for specific focus areas — starting with recycling and quality control. You'll be ready to dive deeper into the areas within support where we need specialist input. Over time, your focus areas may shift as our operations evolve.

This role suits someone who enjoys hands-on support work, is strong in execution, and is motivated by improving processes, spotting patterns and contributing to small operational projects.

ResponsibilitiesRecycling & Quality (initial specialist focus)

Review and approve recycling-related check-ins and ads, ensuring accuracy and adherence to standards.

Respond to recycling-related questions and support helpers and advertisers.

Identify patterns, surface insights, and suggest improvements to workflows or guidelines.

Support with testing, evaluating, and implementing improvements to the recycling review process.

Project & Process Support

Contribute to small operational assignments and projects within support.

Help document and maintain clear, consistent workflows.

Balance project work with daily support needs, with flexibility to shift focus depending on operational priorities.

Support Operations

Respond to incoming messages from users via chat and email.

Guide advertisers and helpers with clarity, professionalism, and a helpful tone.

Troubleshoot issues, report bugs, and share user insights to support continuous improvement.

Deliver support at the same level and breadth as other agents during general support work.

Who we are looking for

Strong attention to detail and ability to work with consistency and accuracy.

Excellent communication skills and comfort guiding users in challenging situations.

Organized and structured, with an interest in improving processes.

Analytical mindset — able to spot patterns and share insights.

Self-driven, reliable, and comfortable balancing shifting responsibilities.

Curious and motivated by improving support and operations.

Fluent in Swedish and English, spoken and written.

What we offer

Competitive salary

30 days' vacation, 4.5 % pension, SEK 5 000 wellness allowance

Remote-first flexibility with an optional desk in Stockholm

The chance to cut urban CO₂ while building a category-defining marketplace

We're a small and dynamic team where your contributions will have a real impact on how we grow and improve. At Tiptapp, you'll work independently in a dynamic startup environment, with a supportive team that shares the same goal: to deliver the best possible experience to our users. We take pride in our strong culture of experimenting, flat and participatory decision-making and always helping each other out, and we think you should too

You will mostly work in Swedish, while our company language is English. Your CV and personal letter can be sent in Swedish or English.

We look forward to hearing from you

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