Customer Enablement Manager

About Legora

Legora is the world's first truly collaborative AI for lawyers. Built from the ground up with top tier law firms, our platform is now embedded in the daily work of thousands of legal professionals across nearly 40 countries and over 400 clients.

It helps lawyers work smarter, with greater precision, and focus on what really matters: high-impact, strategic work. We move fast, think globally, and are building something unprecedented. A platform that redefines how legal work gets done.

You'll be joining a team of exceptional engineers, lawyers, and operators passionate about transforming the legal industry.

About the Role

We're looking for a Customer Enablement Manager to join Legora's customer support and enablement function.

This is for someone who thrives in ambiguity, enjoys building from scratch, and isn't afraid to roll up their sleeves to make things happen. You'll partner directly with the Head of Customer Enablement and senior leaders across Product, Engineering, and GTM to create a world class customer experience.

From refining workflows and systems to personally jumping in to solve complex client challenges, you'll play a pivotal role in shaping how our customers interact with Legora.

What You'll Do

Build and Lead: Own key aspects of the Customer Enablement function, from support operations and tooling to process design and metrics, while being hands on where needed.

Solve Big and Small Problems: Step into whatever challenge arises, whether that's designing a customer health framework or helping debug a live issue for a top tier firm.

Drive Cross-Functional Impact: Collaborate with Product, Engineering, and Legal Engineering to identify and resolve recurring issues, influencing product direction.

Develop Resources & Systems: Build and maintain internal and external documentation, onboarding guides, and help resources to scale support efficiently.

Shape the Function: Establish workflows, define standards, and set the cultural tone for how Legora delivers service to the world's top legal teams.

Mentor & Multiply: Guide specialists and peers toward excellence, helping the team evolve into a structured, high-performing unit as we grow.

Who You Are

- A builder at heart, comfortable with ambiguity and energized by creating clarity and systems from scratch.
- Experienced in customer support, success, or enablement for enterprise B2B SaaS, ideally in legal tech or AI-driven environments.
- Hands-on and scrappy, you don't wait for permission to fix problems, and you're equally happy drafting a process doc or jumping into a support queue.
- Technically curious, fast-learning, and able to communicate complex ideas clearly.
- Experienced with support platforms (Intercom, Zendesk, etc.) and comfortable experimenting to find what works best. A natural collaborator with strong stakeholder management skills.
- Fluent in Swedish and English (additional languages are a plus).

Why This Role Matters

This isn't just another support role.

You'll be instrumental in: Building the support foundation for one of Europe's most ambitious AI companies. Directly impacting product adoption and customer satisfaction at a critical growth stage. Learning from industry experts while helping shape the future of legal AI. Growing your career rapidly in a high growth environment.

What's In It For You
Career acceleration: Be part of building something from the ground up.

Global exposure: Work with clients and colleagues across Stockholm, New York, London, and Sydney.

Learning opportunity: Work directly with the Head of Customer Enablement and gain exposure to all aspects of a scaling tech company.

Competitive package: Salary, benefits, and the tools you need to succeed.

Impact: Your work directly shapes how thousands of lawyers experience AI in their daily work.