Customer Enablement Manager

About Us
Legora is on a mission: to redefine how legal work gets done. From the very start we have been very clear about the fact that we are not building a solution for lawyers, we are building it with them, because it is the only way to make sure it gets done the right way; working side-by-side every step of the way.

Our AI-native workspace empowers legal professionals not just to work faster - but to ask better questions, unlock new insights. Every day, we push the boundaries of legal tech to make complex processes smarter, faster, and more human. From thousands of documents analysed in minutes to intelligent workflows designed in collaboration with leading practices, we're turning possibility into reality.

Today we are trusted by global firms like Cleary Gottlieb, Goodwin, Bird & Bird and Linklaters in over 40 countries, but we have no plans on stopping here. We ship fast, we iterate effectively, and we scale rapidly - not by accident, but by design.

When you join Legora, you become part of a team that believes "good enough" isn't good enough and that the way to win is together, by empowering lawyers to do their best work with technology that truly understands them. If you're excited by building from first principles, working with exceptional people, and accelerating change in a high-stakes, high-impact domain—then this is the moment and the place.

We're not just shaping the future of legal tech — we're defining it. Ready to join us in building the intelligent future of law?
The role
We're looking for a Customer Enablement Manager to join Legora's customer support and enablement function.

This is for someone who thrives in ambiguity, enjoys building from scratch, and isn't afraid to roll up their sleeves to make things happen. You'll partner directly with the Head of Customer Enablement and senior leaders across Product, Engineering, and GTM to create a world class customer experience.

From refining workflows and systems to personally jumping in to solve complex client challenges, you'll play a pivotal role in shaping how our customers interact with Legora.

What You Will Be Doing

• Build and Lead: Own key aspects of the Customer Enablement function, from support operations and tooling to process design and metrics, while being hands on where needed.
• Solve Big and Small Problems: Step into whatever challenge arises, whether that's designing a customer health framework or helping debug a live issue for a top tier firm.
• Drive Cross-Functional Impact: Collaborate with Product, Engineering, and Legal Engineering to identify and resolve recurring issues, influencing product direction.
• Develop Resources & Systems: Build and maintain internal and external documentation, onboarding guides, and help resources to scale support efficiently.
• Shape the Function: Establish workflows, define standards, and set the cultural tone for how Legora delivers service to the world's top legal teams.
• Mentor & Multiply: Guide specialists and peers toward excellence, helping the team evolve into a structured, high-performing unit as we grow.

Who You Are

• A builder at heart, comfortable with ambiguity and energized by creating clarity and systems from scratch.
• Experienced in customer support, success, or enablement for enterprise B2B SaaS, ideally in legal tech or AI-driven environments.
• Hands-on and scrappy, you don't wait for permission to fix problems, and you're equally happy drafting a process doc or jumping into a support queue.
• Technically curious, fast-learning, and able to communicate complex ideas clearly.
• Experienced with support platforms (Intercom, Zendesk, etc.) and comfortable experimenting to find what works best.
• A natural collaborator with strong stakeholder management skills.
• Fluent in English (additional languages are a plus).

Legora is an Equal Opportunity Employer
At Legora, we believe great teams are built on diversity of thought and experience. We're proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don't discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.