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Head of Field Service

2 weeks ago

Sverige, Sweden BSH Home Appliances Full time

Description:

At BSH Northern Europe, we are looking for a new Head of Field Service. You will be responsible for the Repair Service delivered by BSH technicians in the Field.

Your Tasks:

  • Define and implement the Repair Service strategy in Northern Europe, creating a harmonized NE Repair Service organization that operates and is monitored consistently.
  • Lead and manage Field with over 100 technicians.
  • Oversee day-to-day management and monitoring of Repair Service KPIs and performance metrics, including Waiting Time, NPS, productivity, Cross-selling activities, turnover, and profitability.
  • Proactively respond to network needs to ensure continuity of service and optimal resource utilization, collaborating closely with other customer service departments, retailers, and sales colleagues.
  • Develop the repair service business with an entrepreneurial mindset to increase revenue for BSH and provide outstanding repair service for the brands.
  • Promote an innovative mindset within the team to identify new products, services, partnerships, processes, and approaches.
  • Actively seek to optimize processes - people and systems, to reduce complexity and costs.
  • Stay updated on market developments to ensure timely implementation of new legislation and requirements for Repair Service and end consumers.
  • Regularly report, analyze, and visualize performance data.
  • Meet legal and business-related guidelines and requirements (e.g., audits, contracts, organizational documentation, and consumer surveys).
  • Travel to all NE countries to meet staff, sales teams and dealers.

Your Profile:

  • Proven leadership capability, especially in remote team management; preferably a leader of leaders.
  • High standards with a motivating approach to people.
  • Excellent analytical and process skills.
  • Focus on efficiency improvements, results, and quality; ability to create ideas and solutions.
  • Innovative and entrepreneurial mindset.
  • Extensive experience in the white goods repair or similar industry.
  • Fluent in English; knowledge of a Nordic language is advantageous.
  • Senior high school education; a university degree is preferable.
  • High social skills enabling you to build honest and respectful relationships, communicate productively, and build trust.

Join BSH: Where Innovation Meets a Great Work Environment

Are you looking for an exciting opportunity to grow your career in a dynamic and supportive workplace? At BSH, we are dedicated to fostering a culture of collaboration, creativity, and well-being. Here's what you can expect when you join our team:

  • Modern Office Space: Work in our brand-new, beautifully designed office located in the vibrant Solna Business Park. Enjoy a comfortable and inspiring environment that enhances productivity and creativity.
  • Flexible Hybrid Working: Experience the perfect work-life balance with our hybrid working model. We promote a flexible schedule with a requirement of just three days in the office per week.
  • Inclusive Culture: Become part of a fantastic team that values diversity and inclusivity. Our positive work culture encourages collaboration and innovation, making BSH a great place to grow both personally and professionally.
  • Employee Discounts: Enjoy personal discounts on our high-quality products, allowing you to experience firsthand the excellence we strive for at BSH.
  • Health Care Contribution: Your well-being is our priority. We offer a health care contribution to support your health and wellness needs.

Your Job Conditions:

The role will be based in our office in Solna, Sweden and requires occasional travel.

APPLICATION:

If you have any questions about the position, please feel free to contact Luis Solans, Director Customer Service Northern Europe. Assessments of candidates and interviews will be conducted during the application period.

We look forward to hearing from you

If you have any questions about the position, please feel free to contact