Customer Associate

1 week ago

Stockholm, Stockholm, Sweden Planhat Full time 400,000 - 800,000 per year

We're building the unified customer platform for growing lifelong revenue. Planhat is where data meets action. We bring sales, service, and success teams together in one system that combines enterprise-grade power with consumer-ready simplicity. Data is architected for execution. AI is commercially rooted. And the entire customer journey lives in one place. What started with two people and no funding has grown into a 200-strong team powering thousands of teams globally.

Our pace is high, our standards are higher, and the opportunity to grow is unmatched. You'll be trusted early, challenged constantly, and surrounded by people who approach their work with the same intensity you do. We're ambitious, we work with our equals, and we're building the customer platform that defines the next era of B2B.

As a Customer Associate, you'll play a pivotal role in driving customer outcomes and revenue growth across our strategic portfolio. You'll work at the intersection of product adoption, customer insight, and commercial execution, helping teams make decisions that define long term success.

This is a core function at Planhat. As part of the team closest to our customers, you'll help turn insight into impact, adoption into growth, and relationships into revenue. You'll operate at the heart of our business, where data, execution, and customer value come together to drive lasting success.

You will:

  • Own key moments in the customer lifecycle, from onboarding and adoption to renewal and expansion
  • Drive measurable outcomes, by helping customers define success metrics, execute plans, and track progress with precision
  • Spot growth opportunities and risks early, using product data, engagement trends, and customer signals to inform proactive action
  • Partner with senior team members, to design and execute account strategies that improve NRR and customer lifetime value
  • Feed strategic insights, from customers into Planhat's product roadmap and go-to-market motion

You have
2–3 years in a high-performance environment
— consulting, finance, SaaS, or a similarly demanding field — where clear thinking, fast execution, and accountability were non-negotiable. You're ready to apply that mindset to driving adoption, solving customer challenges, and building commercial impact.

You'll thrive here if you are:

  • Commercially minded: You connect the dots between customer success and business outcomes. You think in terms of NRR, ROI, and value delivered.
  • Tech-savvy curiosity: You're curious to understand how technology and AI can unlock new ways of working, improve decisions, and accelerate business performance
  • Analytical and structured: You bring clarity to complexity, communicate with precision, and make decisions grounded in data.
  • Self-driven and adaptable: You take initiative, move fast, and thrive in environments where autonomy and accountability go hand in hand.
  • Ambitious: You set high goals, learn relentlessly, and are motivated by growth across yourself, your customers, and your company. You have a competitive edge, whether from sports, academics, or past achievements, and your choices reflect a drive to win.

This role is a
launchpad into a commercial career in SaaS
. Within 12–18 months, you'll be ready to own your own portfolio, NRR targets, and expansion strategy as a Customer Manager. You'll have learned how to turn data into action, conversations into value, and customers into long-term revenue partners.

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