Microsoft Azure Developer

2 days ago

Stockholm, Stockholm, Sweden Avance Consulting Full time 100,000 - 150,000 per year

Job Title: Microsoft Azure Developer

Location: Stockholm County

Job Type: Contract

Job Description

About the Role:

We are seeking a highly skilled Application Engineer with expertise in Azure Communication Services
, 
Azure Communication Direct Routing
, telephony, and contact center configuration on Azure. The ideal candidate will have extensive experience integrating 
CoPilot Bots
 with 
Microsoft Dynamics 365
, along with proficiency in 
Direct Line API
, 
Power Platform
, 
Power Platform Connectors
, 
AI Builder
, 
Azure Language Studio
, and 
Copilot Studio
 to deliver intelligent, automated, and seamless customer engagement solutions.

Key Responsibilities:

· Design, develop, and implement enterprise communication solutions using Azure Communication Services
, including voice, chat, and telephony.

· Configure and manage 
Azure Communication Direct Routing
 for scalable telephony integrations.

· Integrate 
CoPilot Bots
 within 
Microsoft Dynamics 365
 utilizing 
Azure Communication Services
 to enable advanced conversational AI experiences.

· Architect and deploy 
contact center
 solutions leveraging Azure communication technologies and Microsoft Dynamics 365.

· Develop and maintain integrations using 
Power Platform
 (Power Apps, Power Automate) and 
Power Platform Connectors
 to automate workflows and enhance user experience.

· Deploying security best practices in the Azure Infrastructure, including PII data handling

· Utilize 
AI Builder
 to incorporate AI-driven features such as form processing, object detection, and prediction models into communication solutions.

· Leverage 
Azure Language Studio
 capabilities to design natural language understanding (NLU) models, language understanding, and conversational AI enhancements.

· Utilize 
Copilot Studio
 to build, customize, and optimize AI assistant capabilities tailored for Dynamics 365 and communication workflows.

· Collaborate with cross-functional teams to align technical solutions with business objectives.

· Troubleshoot and resolve issues related to telephony, bot integration, AI services, and Power Platform components.

· Document system architectures, integrations, configurations, and operational procedures.

· Stay current with emerging Azure, AI, and Microsoft Dynamics technologies and best practices.

Required Skills and Qualifications:

· Proven hands-on experience with Azure Communication Services
 and 
Azure Communication Direct Routing
.

· Strong knowledge of enterprise telephony systems, SIP trunking, and contact center technologies.

· Proficiency in 
Power Platform
, including 
Power Apps
, 
Power Automate
, and building/using 
Power Platform Connectors
.

· Practical experience with 
AI Builder
 for embedding AI capabilities into applications and workflows.

· Familiarity with 
Azure Language Studio
 for building and managing conversational AI and natural language understanding.

· Experience with 
Copilot Studio
 for creating AI-powered assistants within Dynamics 365.

· Solid understanding of Microsoft Dynamics 365 customization and integration.

· Strong scripting and automation skills (PowerShell, Azure CLI).

· Excellent analytical, troubleshooting, and communication skills.

Preferred Qualifications:

· Microsoft certifications in Azure, Power Platform, Dynamics 365 and AI.

· Knowledge of DevOps practices, CI/CD workflows using GitHub and GitHub actions, and agile methodologies.

· Prior experience in customer service or contact center environments.

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