Application Engineer – Azure Communication

2 days ago

Stockholm, Stockholm, Sweden CSI GLOBAL LTD Full time €80,000 - €150,000 per year

Job Title: Application Engineer – Azure Communication & Microsoft Dynamics Integration

Location: Stockholm

nearshore with EU are also consider

About the Role:

We are seeking a highly skilled Application Engineer with expertise in Azure Communication Services, Azure Communication Direct Routing, telephony, and contact center configuration on Azure. The ideal candidate will have extensive experience integrating CoPilot Bots with Microsoft Dynamics 365, along with proficiency in Direct Line API, Power Platform, Power Platform Connectors, AI Builder, Azure Language Studio, and Copilot Studio to deliver intelligent, automated, and seamless customer engagement solutions.

Key Responsibilities:

  • Design, develop, and implement enterprise communication solutions using Azure Communication Services, including voice, chat, and telephony.
  • Configure and manage Azure Communication Direct Routing for scalable telephony integrations.
  • Integrate CoPilot Bots within Microsoft Dynamics 365 utilizing Azure Communication Services to enable advanced conversational AI experiences.
  • Architect and deploy contact center solutions leveraging Azure communication technologies and Microsoft Dynamics 365.
  • Develop and maintain integrations using Power Platform (Power Apps, Power Automate) and Power Platform Connectors to automate workflows and enhance user experience.
  • Deploying security best practices in the Azure Infrastructure, including PII data handling
  • Utilize AI Builder to incorporate AI-driven features such as form processing, object detection, and prediction models into communication solutions.
  • Leverage Azure Language Studio capabilities to design natural language understanding (NLU) models, language understanding, and conversational AI enhancements.
  • · Utilize Copilot Studio to build, customize, and optimize AI assistant capabilities tailored for Dynamics 365 and communication workflows.
  • Collaborate with cross-functional teams to align technical solutions with business objectives.
  • Troubleshoot and resolve issues related to telephony, bot integration, AI services, and Power Platform components.
  • Document system architectures, integrations, configurations, and operational procedures.
  • Stay current with emerging Azure, AI, and Microsoft Dynamics technologies and best practices.

Required Skills and Qualifications:

  • Proven hands-on experience with Azure Communication Services and Azure Communication Direct Routing.
  • Strong knowledge of enterprise telephony systems, SIP trunking, and contact center technologies.
  • Proficiency in Power Platform, including Power Apps, Power Automate, and building/using Power Platform Connectors.
  • Practical experience with AI Builder for embedding AI capabilities into applications and workflows.
  • Familiarity with Azure Language Studio for building and managing conversational AI and natural language understanding.
  • Experience with Copilot Studio for creating AI-powered assistants within Dynamics 365.
  • Solid understanding of Microsoft Dynamics 365 customization and integration.
  • Strong scripting and automation skills (PowerShell, Azure CLI).
  • Excellent analytical, troubleshooting, and communication skills.

Preferred Qualifications:

  • Microsoft certifications in Azure, Power Platform, Dynamics 365 and AI.
  • Knowledge of DevOps practices, CI/CD workflows using GitHub and GitHub actions, and agile methodologies.
  • Prior experience in customer service or contact center environments.

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