CRM Platform Owner

CRM PLATFORM OWNER

Our story goes back more than 150 years, to the chilly southern coast of Scandinavia. From our early success in Sweden and Denmark, we've grown into the world's leading specialist producer of plant-based oils, employing more than 4,000 people across the globe.

We work with our customers to make the products you love even better. The oils we produce go into making your chocolate extra-creamy or putting the crunch into your croissant. And it's not just food — we work across industries to make products that are higher quality, healthier and better for the planet.

Everything we do is about Making Better Happen.

AAK Locations

This position is based in Malmö (#LI-Hybrid)

About the role

As a CRM (Customer Relationship Management) Platform Owner, you will play a pivotal role in leading our IT team and working in close business partnership. Your primary responsibilities will include:

Leadership and Team Management:

• Lead and manage the IT team, ensuring alignment with other teams (both business & IT).
• Lead and maintain strong relationships with business partners to understand their needs, priorities, and feedback.

Platform Vision and Strategy:

• Define and communicate the CRM platform vision to IT and business stakeholders.
• Develop and maintain a strategic platform roadmap that outlines the development and evolution of the CRM system (Salesforce Manufacturing Cloud).

You will work closely with global multi-disciplinary teams of business and IT professionals and report to our Head of Digital Platforms.

Tasks & Responsibilities

Leadership and Team Management

• Lead and manage the IT team that reports to you.
• Foster a collaborative and high-performing team environment, encouraging continuous learning and improvement.
• Adopt new technologies: Stay abreast of emerging technologies and industry trends to drive innovation and maintain a competitive edge.

Platform Vision and Strategy

• Define and communicate the platform vision: Clearly articulate the CRM platform vision to the IT team and commercial partners, ensuring alignment with the overall business goals.
• Develop a platform roadmap: Create and maintain a strategic roadmap that outlines the development and evolution of the CRM system, incorporating feedback from both technical and commercial stakeholders.
• Ensure that the CRM system complies with all relevant regulations and security standards.
• Track key performance indicators (KPIs): Monitor and evaluate the performance of the CRM system using defined KPIs to ensure it meets business objectives and enhances customer experience.

Collaboration with Business Partners

• Build strong business relationships: Establish and maintain strong relationships with commercial partners to understand their needs, priorities, and feedback.
• Gather and prioritize requirements: Collect and prioritize business requirements and ensure they are translated into actionable tasks for the IT team.
• Communicate progress and updates: Regularly update commercial partners on the progress of CRM initiatives, addressing any concerns and incorporating their feedback.
• Facilitate decision-making: Lead decision-making processes, balancing technical feasibility, business value, and customer impact.

About you

• Bachelor's or Master's degree in IT or business related field
• 7+ years of experience in a similar function
• Experience leading an IT/CRM team.
• Strong knowledge of CRM platforms and system evolution.
• Ability to define and deliver a CRM platform roadmap.
• Excellent stakeholder management and strong business acumen.
• Understanding of CRM compliance, security, and performance KPIs.
• Fluent in English (both written and spoken)

Contact and information

Please apply through our career portal. For further information about the position, please contact Sr Talent Acquisition Specialist: Valerija Usova:

About AAK

Everything AAK does is about Making Better Happen. We specialize in plant-based oils that are the value-adding ingredients in many of the products people love to consume. We make these products better tasting, healthier, and more sustainable. At the heart of AAK's offer is Customer Co-Development, combining our desire to understand what better means for each customer, with the unique flexibility of our production assets, and deep knowledge of many products and industries, including Chocolate and confectionery, Bakery, Dairy, Plant-based Foods, Special Nutrition, Foodservice and Personal Care. Our 4,000 employees support our close collaboration with customers through 25 regional sales offices, 15 dedicated Customer Innovation Centers, and the support of more than 20 production facilities. Listed on Nasdaq Stockholm and with our headquarters in Malmö, Sweden, AAK has been Making Better Happen for more than 150 years.

AAK prohibits discrimination based on race, color, sex, sexual orientation, age, national origin, physical or mental disability, religion, veteran status, and any other class of individuals protected from discrimination under state or federal law in any aspect of the access to, admission, or treatment of students in its programs and activities, or employment and application for employment.