Director Solution Operations

Company Description

"We drive sustainable performance through standardized & scalable client offerings"

At Securitas, we drive sustainable performance through standardized and scalable client offerings. The Solutions Offering team empowers local and global sales teams by developing and operating a suite of standardized solutions. By centralizing development and operations, we reduce costs, capture knowledge, and deliver high-value services to our clients.

At Securitas we believe in doing the right thing and doing it well. For our clients and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for a diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.

As the countrys largest employer in our branch, we can offer you development opportunities and variety that few other companies can. We strive for a uniform leadership with balance between expectations and conditions. As a manager at Securitas, you have the opportunity to create a balanced and positive culture where employees can make their place and be coached to perform at the top of their ability.

You take care of the safety of others - Securitas takes care of you

Job Description

The Director Solution Operations is a key leader responsible for securing, delivering, and continuously improving standardized solutions across Europe.

This role ensures high compliance, secure operations, and effective support for Securitas country delivery teams. The Director will lead, inspire, and develop a team of highly skilled experts whose primary mission is to support and relieve Securitas local delivery and operations teams, enabling them to focus on delivering compliant, secure, and efficient product operations.

The Director will play a pivotal role in translating highly technical information into actionable insights for executive management, and will be a visible champion of change, not afraid to challenge the status quo or change course when needed.

If you thrive in collaborative environments, are passionate about continuous improvement, and want to make a real impact, this is your opportunity

As part of the Standardized Offering, the Director Solution Operations is responsible for platforms, infrastructure, and technical support to countries. The role leads a team of 6 system and product experts, works closely with local teams in 30 countries and acts as the technical adviser to solution owners.

• Lead and develop a team of six experts dedicated to supporting local delivery and operations teams, enabling compliant, secure, and efficient product operations.
• Set a clear vision and foster a high-performance culture built on accountability, collaboration, and continuous improvement.
• Balance strategic vision with operational detail, ensuring alignment with organisational goals while addressing day-to-day challenges.
• Empower the team to proactively identify and resolve operational issues, acting as trusted partners to local stakeholders.
• Champion change by challenging existing practices and driving innovation to improve efficiency and effectiveness.
• Ensure global standardisation and high-quality service delivery in partnership with country stakeholders.
• Oversee rollout of standardised offerings to new countries, ensuring readiness and compliance.
• Collaborate across central and local teams to achieve operational excellence and seamless execution.
• Translate complex technical information into clear, actionable recommendations for executives and business stakeholders.
• Drive optimisation by identifying opportunities to improve processes, tools, and team performance.
• Manage an ecosystem of in-country technical solution owners and experts, promoting knowledge sharing and best practice adoption.
• Monitor, analyse, and report on platform performance and service quality.
• Model integrity, resilience, and adaptability, inspiring confidence and trust across all organisational levels.

KPIs based on:

• Platform uptime & compliance level
• Support quality and stakeholder satisfaction
• Year-on-year efficiency improvement

Success would be:

• In-country operations and delivery teams are compliant and efficient.
• Providing Centralised tools to relieve country teams, enabling efficient and secure product management.
• The central operations team is high-performing, motivated, and collaborative.
• Executive management and non-technical stakeholders are well-informed and empowered to make decisions based on clear, actionable technical insights.
• Continuous improvement initiatives are embedded in the team culture, with measurable impact on efficiency and quality.
• The Director is recognised as a change agent, able to pivot quickly and guide teams through transformation.

Qualifications

Key Competencies and Experience:

• Exceptional leadership skills with a proven ability to build, motivate, and guide expert teams toward ambitious goals.
• Strong strategic thinking combined with attention to operational detail, ensuring alignment between vision and execution.
• Track record of driving organisational change, transformation, or process improvement initiatives.
• Demonstrated experience leading geographically dispersed or cross-functional operations teams.
• At least 3 years of management experience, leading technical or operations teams.
• Minimum 3 years' experience in Securitas or a similar multinational environment, with strong knowledge of IT, solutions, and protective services.
• Proven experience in incident management and Cyber/IT operations.
• Proven ability to communicate complex technical concepts to non-technical audiences, including executive leadership.
• Professional proficiency in English (spoken and written).
• Familiarity with standardised offerings is an advantage.
• A role model for integrity, resilience, and adaptability, inspiring confidence and trust across all levels of the organisation.

Person Specifications and Skills:

• Exceptional leadership skills, with a proven ability to build, motivate, and guide expert teams toward ambitious goals.
• Structured, analytical, and results oriented.
• Client-centric and service-minded.
• Strong self-motivation and drive.
• Technologically savvy and curious.
• Excellent communication skills at all organisational levels.
• Collaborative team player with a hands-on approach.
• Positive attitude, even under pressure and tight deadlines.
• Exceptional ability to influence, persuade, and build consensus across diverse teams and stakeholders.

What we offer:

At Securitas, we believe in doing the right thing and doing it well—for our clients and our employees. We value diversity and inclusion, aiming for broad representation throughout the company. We are committed to equal pay, safe working conditions, gender balance, and an inclusive work environment with a wide range of skills and development opportunities.

Reports to: Vice President Standardized Offering, Securitas Services Europe

Location: Securitas Malmö Office (expected min. 3 days a week)

Travel: Moderate, within Europe

Language: Swedish & English (fluent, spoken and written)

Additional Information

We only accept applications via our ATS system. We work with continuous selection, so if you are interested in the position: submit your application today

At Securitas, we have a recruitment-strategy in place with procured suppliers of recruitment services, therefore we ask kindly that you do not contact us to sell ads or recruitment services. If you have any questions about the role however, you are most welcome to email the contact person:

• The position is a full-time position with a starting date according to agreement. A probationary employment for a six month period may be applied.
• Locaction:You work at Securitas Malmö Office (expected min. 3 days a week)'
• When evaluating applicants for the position, psychometric tests will be used.
• We communicate mostly by e-mail
• Application deadline is

For employment within Securitas Sverige AB, you must be approved by the County Administrative Board for employment in an authorized security company (we make that application).