IT/ Desktop Support

3 days ago

Stockholm, Stockholm, Sweden Beryl Technologies Full time

We are seeking a skilled and motivated
IT & Desktop Support Engineer
to join our team on a
full-time basis
. The engineer will provide day-to-day onsite IT and networking support for end-users, servers, and infrastructure in coordination with remote teams. This is a permanent role requiring strong technical expertise, customer service skills, and the ability to work both independently and collaboratively.

Key Responsibilities

  • Provide L1 & L2 onsite desktop and end-user IT support (hardware, software, applications, peripherals).
  • Perform server/rack hardware installation, upgrades, and replacements (HDD, RAM, NICs, etc.).
  • Deliver "hands & eyes" support for Routers, Switches, Firewalls, and other network devices under remote team guidance.
  • Troubleshoot and resolve LAN/Wi-Fi, DHCP, DNS, IP addressing, subnetting, and Ethernet configuration issues.
  • Support Windows Servers, Active Directory, and user accounts.
  • Assist in incident, change, and release management as per ITIL best practices.
  • Provide support for mobile devices (Windows, iOS, Android, Blackberry) and third-party applications.
  • Maintain ticketing updates, onsite documentation, and IT asset handling.
  • Collaborate with internal teams, vendors, and clients to ensure timely resolution.
  • Conduct preventive maintenance and recommend improvements for IT operations.

Required Skills & Experience

  • Bachelor's/Diploma in Information Technology, Computer Science, or related field.
  • 2–4 years of proven experience in Desktop/System Administration and IT Support.
  • Strong knowledge of networking fundamentals (TCP/IP, VLANs, routing, switching).
  • Hands-on experience with Windows OS, Windows Server, and basic Linux troubleshooting.
  • Familiarity with ITIL processes.
  • Strong troubleshooting ability and customer service focus.
  • Preferred certifications:
    CCNA, MCSA, ITIL Foundation, CompTIA A+/N+.

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