Level 2 Support Specialist

1 week ago

Stockholm, Stockholm, Sweden ASUS Full time

ASUS is looking for a Level 2 Support Specialist responsible for support & service operations in the Nordics. This position is based in our office in Kista, Sweden.

About the job

As a L2 Support Specialist, you will be responsible for ensuring that the aftermarket services ASUS provides in the Nordic region meet high standards of quality and customer satisfaction. Your role will be mainly focused on providing the best possible service for our Nordic customers.

We are looking for someone with a strong interest in technology and an eye for detail. You will be working closely with our Nordic aftersales team in Kista and report to our Nordic customer Service Manager.

About the team

You'll be part of our Nordic aftersales team, with colleagues from Sweden, Norway, Denmark, and Finland. You'll also collaborate with our European service team in the Netherlands and our HQ in Taiwan. Therefore, fluency in Swedish and English is required, and knowledge of another Nordic language is a plus. Together, we strive to provide world-class service for our Nordic customers.

Main tasks


• Act as the second-line for the call center.


• Handle specific customer accounts and escalations across in the Nordics.


• Handle and validate RMA (Repair) / DOA (Dead on Arrival) / Credic applications.


• Request additional information from customers in case their issue can't be duplicated in service (no trouble found).


• Handle out-of-warranty repair cost estimates in our system and any questions related to those.

Qualifications and background


• Fluent in Swedish and English (another Nordic language is a plus).


• Strong knowledge of computers and IT.


• Experience in aftersales & customer support.


• Analytical and structured in your thinking with an eye for details.

About the Position

Scope:
Full-time
vikariat
(parental leave cover), from January 2026 to August 2026.

Start Date:
By agreement

Workplace:
ASUS Nordic AB –Stockholm (Torshamnsgatan 35, 16440 Kista)

How To Apply

Send your application as soon as possible, but no later than 21st of November. As we review applications on an ongoing basis, we encourage you to apply early. Click apply and include your resume and cover letter in English.

About ASUS

With over 35 years of experience in the tech industry, ASUS is a Taiwan-based, multinational computer hardware and consumer electronics company. Founded in 1989 as a motherboard manufacturer, ASUS components are found in the majority of computers worldwide. ASUS develops products across nearly all IT-related areas, including laptops, desktops, all-in-one PCs, tablets, smartphones, smartwatches, computer components, monitors, multimedia products, servers, networking equipment, and even home robots—dedicated to creating products for today's and tomorrow's smart life. Today, ASUS is the world's No. 1 motherboard and gaming brand as well as a top-three consumer notebook vendor.

ASUS currently employs more than 17,000 people globally, including 98 employees in the Nordics.

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