Customer Engagement Functional Consultant

Job Description

Customer Engagement Functional Consultant – Senior/Consultant Level

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a D365 Customer Engagement (CE) Functional Consultant, you will be client-facing and will work closely with clients to design, implement, and optimise D365 Customer Engagement solutions, ensuring they align with business objectives. You'll solve problems using your D365 knowledge as you liaise between Avanade clients, your project team, and the wider internal CE community. This role provides the opportunity to work for Microsoft's #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills.

Together we do what matters.

What you'll do

This role requires a strong understanding of business processes, excellent stakeholder management, and the ability to configure and customise D365 CE applications.

Key Responsibilities:

• Engage with clients to understand their business needs and translate them into functional requirements.

• Design and implement Microsoft Dynamics 365 CE solutions, including Sales, Customer Service, Marketing, and Field Service modules.

• Lead workshops, requirement gathering sessions, and stakeholder discussions to define solution roadmaps.

• Configure, customise, and extend D365 CE using Power Platform (Power Automate, Power Apps, Power BI).

• Work alongside technical consultants and developers to deliver end-to-end solutions.

• Provide guidance on best practices, solution architecture, and business process improvements.

• Conduct system testing, user training, and support change management activities.

• Troubleshoot issues and provide ongoing support to clients post-implementation.

• Stay updated with the latest Microsoft Dynamics 365 and Power Platform trends and updates.

• Collaborate with stakeholders to identify opportunities for AI-driven automation and implement Copilot features for improved customer engagement.

Qualification

Skills & Experience

• Proven experience as a D365 CE Functional Consultant in a consultancy or client-facing role.

• Strong expertise in Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service).

• Experience with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable.

• Ability to translate business requirements into technical solutions.

• Strong understanding of CRM best practices and industry trends.

• Familiarity with Copilot capabilities for building and deploying AI solutions with Dynamics.

• Experience with customisation and configuration of D 365 CE, including workflows, business rules, forms, and views.

• Excellent communication and stakeholder management skills.

• Knowledge of data migration, integration, and reporting tools.

• Microsoft certifications are a plus.

A great place to work

As you bring your skills and abilities to Avanade, you'll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You'll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It's all here, so take a closer look

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by

• Amazing the client
• Prioritising what matters
• Acting as one

Learn more

To learn more about the types of projects our team works on, check out these case studies: · What matters to Rathbones is people-first workplace experiences and sustainability · VentilatorChallengeUK manufactures 20 years' worth of ventilators in 12 weeks to help save live. Interested in knowing what's going on inside Avanade? Check out our blogs: · Avanade Insights – exchange ideas that drive tomorrow's innovation · Inside Avanade – explore what life is like working at Avanade